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Ken Garff Buick GMC Riverdale

Ogden, UT

4.4
1,467 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,467 reviews

May 19, 2022

Had full service done and asked them to take out the nail in my tire and they didn't. So I still have to keep airing up my tire every 5 days. More

by SUPERNIZMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
May 19, 2022

Everyone was so nice and so helpful! Especially Angie! She made sure I found the best truck for me!! More

by lisa4265
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Bechel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Walker, Taylor Johnson
May 17, 2022

Dusten has met or exceeded my expectations numerous times. The enclave that we purchased ended up having some issues, Dusten has went out of his way to have them addressed all while maintaining a court More

by schmauss.william
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusten Barnhart, Zach Bishop
May 17, 2022 -

schmauss.william responded

My experience with the sales team especially Dusten was excellent 5 stars. Unfortunately, the service department ruined my perception of this business. If you enjoy being ignored while waiting for your new car for over a month than this is the place you would want to give your business to. My assumption of a “service advisor,” is to keep you informed and updated on your vehicle all while keeping the ball rolling. Well our service advisor Zach prefers to ignore messages for approximately 3 weeks, tell you he is going to do something then does not do it, I believe the word I am looking for is incompetent. I do however, appreciate that he apologizes, that is, the first 2 or 3 times; After that I just expected bad customer service from Zach as a common occurrence with a hallow apology. With that being said, the service department problems don’t end there. After the “technician” performed a reprogram and transmission flush on my enclave my issues seemed to get worse. Upon taking it back to them a second time they informed me that the transmission was overfilled. The lack of sympathy provoked me to inform them that they did the last fluid change and in return, not even an apology. No apology for potentially damaging my new and very expensive vehicle. Unfortunately, this is only the beginning of my misfortune while working with Riverdale’s Ken Garff service department. I will remain hopeful that my new Enclave is finally good to go, after being at service 3 times in less than 6 months of owning it. If not, hopefully I can find another Buick dealer to service my vehicle… worst experience I have ever had from a dealerships service department.

May 17, 2022 -

Ken Garff Buick GMC Riverdale responded

I am so sorry to hear about your most recent service experience. i look forward to meeting you and your wife to discuss what happened and how we failed your expectations. Thank you for taking the time to meet with me, i hope we can make it right and change your experience around.

May 17, 2022

This was the Best experience I have ever had at a dealership.I am thankful More

by taragrimshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Walker
May 16, 2022

Bill and Steven were very knowledgeable, professional, and helpful. They helped us get our dream car, and made us feel welcome and respected at their location. Thank you guys for your approach and your ki More

by LUMNIJE MALIQI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

My sales gal was a lot of fun to work with. The executive admin gal went above and beyond to help me find the truck I wanted and made it happen!! More

by lisa4265
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Bechel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Walker, Taylor Johnson
May 16, 2022

Awesome customer service. Took great care of me and sold me a clean quality vehicle! More

by jake.fowers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawson Shaw
May 14, 2022

Friendly, fast, knowledgeable and helpful from sale until I was in my new truck, pulling out of the parking lot! More

by pbenstog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Walker
May 13, 2022

Our salesman Dustin was very polite. Finance manager/ negotiator needs work. It took 3 visits to finalize sale on our new car. 1st trip we did a test drive, 2nd trip tried to negotiate r More

by kandinanner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dusten Barnhart
May 12, 2022

Great costumer service helped us find our dream car with no hassle or struggles thank you More

by lamaya72390
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
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