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Ken Garff Buick GMC Riverdale

Ogden, UT

Overview
Employees
Reviews
Vehicles
4.4
1,467 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,467 reviews

July 20, 2022

Entire experience was first-class, from check-in, to waiting room, to being updated along the way, to the quality work done. I certainly will be coming back, with both of my cars. More

by c.haslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
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July 19, 2022

Dawson did a great job to work with our busy schedule. He was very quick to respond to all of our questions. We were able to purchase the exact car we've been looking for. More

by nebs24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawson Shaw
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Jul 19, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! It is wonderful to hear that Dawson provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

July 18, 2022

Always professional with no pressure. Easy to schedule and I like the videos during inspection. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
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Jul 18, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review, Brandon! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 16, 2022

Stephen was very helpful and pleasant to work with. He went above and beyond with getting the right payment that we could work with. Highly recommend More

by curtckinney1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ilse Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! It is wonderful to hear that Stephen provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

July 15, 2022

They didn’t call us to ask if we wanted filters changed when they were dirty. Usually they call us and ask if we want something fixed/changed when it needs it. When we went to pick up the vehicle when they More

by jason.blackham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stone, Kara Campbell
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Jul 15, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Jason, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We did send a video to recommend replacing the filters, however we didn't get authorization until you arrived to pick up the vehicle. At this point, our team worked quickly to get those replacements done. Again, we appreciate your feedback. Please reach out to us directly if you have any questions or concerns. Thanks. Joey Burns, General Manager joeyb@kengarff.com

Jul 16, 2022 -

jason.blackham responded

The video didn't specify that I had to call to request it. Usually the service representative texts me or calls to ask what I want done. Also about 10 minutes after I received the short video, I received the text saying that my vehicle was done, so I assumed it had all been done. Yes, they did it for me but I had to wait for the parts and wait to purchase them then wait for the filters to be installed instead of just driving off. Better directions for the communication would be helpful.

July 15, 2022

My wife and I found your dealership very pleasant to work with. Bill Acree was not only pleasant but very informative. More

by WYTRICKEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

July 15, 2022

Jon Miller was great to work with and did a great job in showing me all of the new features the truck came with More

by randyg0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience, Randy! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

July 13, 2022

Excellent service provided and completed in a timely manner. Workers very friendly and professional. Shuttle service was great too More

by Sonmag1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuss, kara, Zach Bishop, Brandon Stone
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July 13, 2022

The service advisors were professional, knowledgeable and friendly. They were able to diagnose the problem and provide the solution. More

by smarti29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey, Zach Bishop
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July 12, 2022

I received a great service from Tenille, she was professional and accommodating on scheduling. There was great communication which made the process very streamline, even with purchasing my vehicle o More

by LEVISPRINGER911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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