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Ken Garff Buick GMC Riverdale

Ogden, UT

Overview
Employees
Reviews
Vehicles
4.4
1,466 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,466 reviews

December 02, 2022

Quick and efficient. Got text for stat and video for work performed. Checkout and payment was also very efficient More

by Bryan.willie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone
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Dec 05, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience, Bryan! We value your feedback and your business. We hope to see you again in the future! Thank you.

December 01, 2022

The test drive to purchase experience was good. They did what they could to work with me and make sure I was satisfied. More

by Boz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dawson Shaw
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December 01, 2022

Every service experience I have had with Brandon and your department has be bad. This last one was frustrating to say the least. I would not let your service department touch my vehicle again. Poor communi More

by richard.mccarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop, Brandon Stone
Report | Print
Dec 02, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello Richard, Thank you for taking the time to leave a review for our service department. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

November 30, 2022

The sales staff for kengarth GMC on Riverdale road We're helpful pleasant to work with. The ones that I am concerned with are the people that are in the shop that work on our vehicles very rude Bad mouthing More

by marcelan345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Zorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Shaw, Zach Bishop, Brandon Stone, Kara Campbell
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November 27, 2022

Your technician removed the coolant cap and failed to secure it after completing the oil change. As a result all the coolant eventually boiled out. All of the over heating lights and warnings came on whe More

by wilhelml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Arreola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Price, Kara Campbell
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Joey Burns, General Manager joeyb@kengarff.com

Nov 30, 2022 -

wilhelml responded

As stated above, your technician failed to secure the coolant cap back in place and also failed to secure the hood. Unfortunately I paid for an additional 2 oil changes, but after having this bad experience and requesting a refund, I was only refunded $58.00. At least I've learned a lesson and unfortunately it came through Ken Garff service.

November 25, 2022

I found the perfect car for me. I've been well taken care of. I will return for more service on my vehicle, and in the future shop for my next purchase. Thank you! More

by HIJULIE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Walker, Zach Bishop
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

November 24, 2022

Brent Walker was real friendly, honest, didn’t give me the run around, returned my text and calls in a timely matter. The used vehicle was just as clean as he said was. I was coming clear from Tooele, so More

by stischakjason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Walker
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Nov 28, 2022 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! It is wonderful to hear that Brent provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

November 21, 2022

I Did most of the deal over the internet and phone, I enjoyed that! Salesman was pleasant to talk to, honest guy! More

by KMHALTERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

November 19, 2022

The service department at Ken Garff is great we drove 81 miles round trip to get our truck serviced and we have a dealership 5 miles from our house. More

by epratt71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Nov 22, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

November 17, 2022

Ken Garff usually has me in and out as quick as possible. Excellent customer service and communication. Would recommend. More

by esklein89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Jacobsen, Zach Bishop, Brandon Stone, Kara Campbell
Report | Print
Nov 17, 2022 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

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