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Ken Garff Buick GMC Riverdale

Ogden, UT

4.4
1,437 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,437 reviews

March 10, 2023

Amazing people n very tidy dealership. Bought out of state n they made sure everything was ready when I got there. Car was exactly what they advertised it as. In n and out in less than an More

by michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

The service department was outstanding in there to give a great experience. I can't imagine an area of service that they would not put 300% effort in making its customers happy!! More

by JBL.375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Cook
March 06, 2023

As always, Will, Zach and Ron were great! They always get my vehicle in and out in a timely manner. Great communication as well. More

by colton8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
March 03, 2023

Tenille was great, she knew her stuff and made the process very smooth. She was also very helpful with my toddler and installing his car seat for the test drive. Highly recommend her! More

by natalie.sharp28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

Good dealership. They helped me with my purchase. I’ll recommend the cars on sale to my friends. More

by k.cardenas09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Bechel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ilse Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop, Kara Campbell, Merissa Cook
February 26, 2023

Service department is absolute trash bought a 2017 with under 80k in 90 days has been in the shop more then my home, service department gives me the run around and warranty department is even worse More

by the1sasquach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop
Mar 02, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello Zach, Thank you for your review. We want all of our customers to be 100% satisfied with their time in our service department, and we're sorry this has not been the case for you. Your review has been relayed to the appropriate team members to look into this. If you'd like to share more about your experience, please reach out to our team directly. Thank you. Joey Burns, General Manager joeyb@kengarff.com

Mar 03, 2023 -

the1sasquach responded

Firstly Zach is your service advisor, attention to detail....I sent an email with a detailed breakdown of the 80 out of 144 days it has spent in the shop and look forward to hearing back from you.

February 26, 2023

Love that the service dept sends a video showing the issue/repair! The team is very friendly and great to work with. More

by peekaboo369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Campbell
February 24, 2023

They always take care of us! ! Always thorough and honest. They are willing to work with us as well. More

by JEFF.WANGSGAARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Kara Campbell, Merissa Cook
February 23, 2023

They worked a deal that was right for us. I appreciate the fact that they made it happen. More

by shemshuttershop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Acree
February 21, 2023

Left one of my wheels with 9 pounds of pressure on an oil change. Not happy More

by stormysheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa Cook
Feb 21, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for leaving a review. We are sorry to hear that you've had a frustrating experience with service at our dealership, and we appreciate that you shared this with us. We have relayed your review to our team to improve moving forward. If you'd like to share more about your experience or speak with our team directly, please feel free to reach out. Joey Burns, General Manager joeyb@kengarff.com

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