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Ken Garff Buick GMC Riverdale

Ogden, UT

4.4
1,466 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,466 reviews

June 02, 2023

Great service. Just waiting to hear about order for a part needed for my lift gate. Would appreciate knowing an estimated time to be able to get that fixed. Not bei More

by elligran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop, Merissa Cook
May 31, 2023

Way too many inconsistencies… Truck has Chips and paint, Window tint is scratched numbered plate missing… I sent over information on Truck stating 3 miles on the truck… One final paperwork was done it state More

by buildasign
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tenille Duessler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

Jun 06, 2023 -

buildasign responded

I am being greatly kind with the survey… after receiving the truck, and bringing up some issues… My sales person will not even respond to me anymore… Very disappointed on such a high end vehicle

May 31, 2023

Great job changing the oil and rotating the tires, The Wait in the waiting area was shorter than expected. More

by egbailey66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
Jun 05, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future! Thank you.

May 29, 2023

Long Process, paperwork did not align, delivered truck overly dirty, paint chips, vinly peeling, Passenger window tint scratched, Number plate on Interior Harley Davidson Badge missing More

by buildasign
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tenille Duessler
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

May 30, 2023 -

buildasign responded

Just plain bad business Practice… On a high end vehicle

May 24, 2023

Jon Miller was awesome. Made the purchase of our new AT4 seamless and enjoyable. I would buy again from Ken Garff GMC. More

by skwrjpilot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!

May 24, 2023

Your Service Manager is Condescending and rude. Treats women like they don't know anything. Waited 3 hours to have my oil changed. They broke a bracket and had to replace it Then the first time I d More

by renedimarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Bishop
May 25, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, We're sorry to hear about your experience, and we understand your frustration. We apologize again for the bracket and we worked hard to get that repaired as soon as possible. Again, our techs are not looking looking for things such as the hairline crack in the exhaust pipe during a routine oil change, and unfortunately these things can't be predicted. We are confident in the tech's findings, but please feel free to seek a second opinion if need be. If there is anything else we can assist you with, please feel free to contact us directly. Thank you. Joey Burns, General Manager joeyb@kengarff.com

May 21, 2023

They kept me in the loop on what was happening, informed me that the damage was probably more severe than the insurance adjuster said it was and they were correct. More

by msw1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
May 22, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Thank you.

May 19, 2023

We had a wonderful experience at your Dealership. Tenille came out and greeted us, we wanted smaller, so she showed us the Encore. We test drove it, OMG, its small compared to our Sierra P/U truck. More

by mccabepamela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! It is wonderful to hear that Tenille provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

May 13, 2023

Bill was thorough and excellent, no pressure no hype . Car was ready when expected and shiny More

by Bobyeaman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Acree
May 18, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Thank you.

May 12, 2023

Your motto is WE HEAR YOU but for some reason you Department didn't do as I asked 4 different times. I need more work done on my truck but I am wondering if you will hear me . I just wanted the old p More

by PETERSSTANFORD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa Cook
May 16, 2023 -

Ken Garff Buick GMC Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

May 17, 2023 -

PETERSSTANFORD62 responded

It's History time to move on !

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