Ken Garff Buick GMC Riverdale

Will and his team are awesome! They got my truck in for an oil change and 30,000 service. It was quick and painless. They got my truck in for an oil change and 30,000 service. It was quick and painless. More

Communication was terrible about a lot of things. Also the disregard to bubbled paint, discoloration in paint and discoloration on interior on a brand new vehicle from the sales person was absolutely Also the disregard to bubbled paint, discoloration in paint and discoloration on interior on a brand new vehicle from the sales person was absolutely crazy to us. The sitting for 2 hours to sign docs when they were given plenty of notice to our arrival from out of state was just insane as well. We will be doing business elsewhere for our next vehicle. More

This was a smooth transaction. I really appreciate the time and attention. Thank you for your efforts. I really appreciate the time and attention. Thank you for your efforts. More

Probably the best experience I’ve ever had buying a car from a dealer. Dusten was awesome!! He could tell that this was a really big decision for me. The whole team was patient while I was trying to decide from a dealer. Dusten was awesome!! He could tell that this was a really big decision for me. The whole team was patient while I was trying to decide what I wanted to do. In the end they helped get me into a great Tacoma and I couldn’t be happier! More

Dusten was great to work with and was willing to answer any questions we had. He was also very attentive when communicating via text and answered all of my questions in a timely manner. He was never pushy any questions we had. He was also very attentive when communicating via text and answered all of my questions in a timely manner. He was never pushy which we appreciated out of a salesman as well. Thank you guys for all of your help! I love my new vehicle! More

The folks here at ken garff are awesome and I feel like I've always been treated fairly. I bought a used chevy silverado from them and get it serviced here and if there's any issues they always let me kno I've always been treated fairly. I bought a used chevy silverado from them and get it serviced here and if there's any issues they always let me know and even send a video link to watch. The last time I went in they even tried to see if my warranty we purchased would cover an oil cooler line that was leaking slightly. They never try to push any services on me or make me feel stupid in any way and the sales staff arecalways great just to talk with even if I just want to look, they are low pressure for sure More

TLDR: once you buy from them they don’t follow through on promises and you don’t mean anything to them. Bought a truck from this dealership. Sales rep knew I wanted bells and whistles. We ended up on the promises and you don’t mean anything to them. Bought a truck from this dealership. Sales rep knew I wanted bells and whistles. We ended up on the AT4 model. She even found me one that was my color I wanted only thing was it was used 9k miles. Was told it came with all the bells and whistles I wanted including onstar and Sirius for 2 more years since the car was being driven by a manager for a year which is why it had low miles. Go to activate the onstar after purchase once I got home and no luck with that or Sirius. Was informed it wasn’t transferable. Went back to dealership and spoke with sales manager john at the Riverdale location. Spoke back and forth for a few days with promises of trying to make it right but probably couldn’t cause he didn’t want to come out pocket the 2k to cover the cost. Last I heard from him was July 2nd with a promise to call me back after he spoke with someone at GMC and I have not heard a word. I financed through them, I bought the extended warranty up sell, spent a decent chunk of money and now I am a ghost. I should have stayed in the Young dealership family. More