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Ken Garff Buick GMC Riverdale
Ogden, UT
1,528 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,528 reviews
December 31, 2023
Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order scheduling the service with the customer when the part comes in instead of the customer, having to call the service department and the parts department to keep track of everything. I think they all need to go spend some time at Young GMC in Layton so they have some idea what customer service is all about. More
by fuzzcj
Verified CustomerEmployees Worked With
Other Employees :
Angie Bechel, Zach Bishop
December 28, 2023
Absolute worse car dealership in the USA. No communication between the staff. Sold two cars out from underneath my daughter. Chad and Tenille Terrible. Will never do business with them. I pla No communication between the staff. Sold two cars out from underneath my daughter. Chad and Tenille Terrible. Will never do business with them. I plan on telling everyone I know how terrible this dealership is. They don't deserve even one star. More
by soburr2002
December 24, 2023
I had brought the car in because the front passenger seat wouldn't come back up after I reclined it. The back had been left off, and it was unplugged after my son unsuccessfully tried to fix it. Your techs s wouldn't come back up after I reclined it. The back had been left off, and it was unplugged after my son unsuccessfully tried to fix it. Your techs said the only problem was it was unplugged. They plugged it back in, but didn't bother putting it back together or anything else, and charged me $160. I think it was a major rip off. More
by grannyjoy
Employees Worked With
December 23, 2023
Your service was easy, efficient, quality service. Your employees were friendly, helpful, and informed. Thank you for working on my Nissan Leaf. It is my "Baby" and I appreciate your careful repair Your employees were friendly, helpful, and informed. Thank you for working on my Nissan Leaf. It is my "Baby" and I appreciate your careful repairs after my accident. More
by stephanieimoore
Employees Worked With
Other Employees :
Karen Jacobsen, Angie Bechel, Zach Bishop
December 22, 2023
did an oil change. was flawless. i had an apppointment at 4:30 pulled the truck right in and took care of business. staff was friendly and nice. was flawless. i had an apppointment at 4:30 pulled the truck right in and took care of business. staff was friendly and nice. More
by briancarlson13
Employees Worked With
Zach Bishop
December 20, 2023
Stephen and Bill were great to work with and kept us up-to-date with regard to the production of our vehicle. They were also great when our vehicle was delivered and Stephen was very helpful through th up-to-date with regard to the production of our vehicle. They were also great when our vehicle was delivered and Stephen was very helpful through the vehicles’ infotainment system set-up. More
by kandjfry
December 20, 2023
The process was easy and no hassle. I came in from out of town and was able to process the paperwork quickly and get on my way I came in from out of town and was able to process the paperwork quickly and get on my way More
by thomas1hargrove
December 16, 2023
Thank you Bill and John for helping me get into my new acura I appreciate the help from you and your team to make it happen !!!! acura I appreciate the help from you and your team to make it happen !!!! More
by styles9lifes
December 14, 2023
My experience with Hyrum was for the most part very good. My issue is with the person that I was told would go over the "legal paperwork" Not sure what his name was but all he did was try to sell extended w My issue is with the person that I was told would go over the "legal paperwork" Not sure what his name was but all he did was try to sell extended warranties. His approach was high pressure and assumed that I have not looked into warranties available from dealers or the internet. His comments like "you sure don't want to take care of your car do you". He assumes that I did not check with my insurance before I purchased. His demeanor was offensive and rude. After I declined to purchase, he rushed out of his office and did not go over any paperwork. Hyrum had to complete the paperwork. It is unfortunate that that kind of selling is still a part of the automobile experience and that contributes to why car buying has a poor reputation. More
by mark.meents12
Employees Worked With
