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Ken Garff Buick GMC Riverdale
Ogden, UT
1,483 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers
Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,483 reviews
November 20, 2016
Bought a used car We were very impressed with the salesman and service we received when we went to Ken Graff.to trade in our vehicle for a newer model. We were well t We were very impressed with the salesman and service we received when we went to Ken Graff.to trade in our vehicle for a newer model. We were well taken care of in a timely manner. More
by Mkdmontg
Employees Worked With
Rob
November 19, 2016
Phenomenal Experience I had a great buying experience. Steve Veeder was my Sales Specialist at Ken Garff in Riverdale, UT. He was awesome to work with; friendly, curteous I had a great buying experience. Steve Veeder was my Sales Specialist at Ken Garff in Riverdale, UT. He was awesome to work with; friendly, curteous, utterly knowledgable. I will come back and by a car from him over and over again. I appreciated him and will come back to Ken Garff because of him and the product GMC. More
by KBSr@mos0810
November 06, 2016
Great team work! Great overall experience getting us into the vehicle we wanted Brad Bradley got us into what we wanted without pushing us into something else. Very ho Great overall experience getting us into the vehicle we wanted Brad Bradley got us into what we wanted without pushing us into something else. Very honest and Knowledgeable about the dealership. Will be referring others to them for sure! More
by David Bartley
Employees Worked With
Brad Bradley, Brad Bradley
October 14, 2016
Easy purchase The team we dealt with was amazing. In and out very quickly. That's my kind of shopping. Many thanks for making our experience one of the best we ha The team we dealt with was amazing. In and out very quickly. That's my kind of shopping. Many thanks for making our experience one of the best we have had. More
by Jevans1101
October 02, 2016
Great service and very helpful employees. All stars. Ken Garff GMC is the one stop shopping place for all your vehicles needs. Pleasure doing business with them. Thank you...very satisfied cu All stars. Ken Garff GMC is the one stop shopping place for all your vehicles needs. Pleasure doing business with them. Thank you...very satisfied customer! More
by Chevy4life
October 02, 2016
back for another car The ken garff car buying experience is one of the easiest I've ever experienced. My wife bought a Honda Accord in january and we came back in October The ken garff car buying experience is one of the easiest I've ever experienced. My wife bought a Honda Accord in january and we came back in October for a GMC truck for me. More
by Daniel K
Employees Worked With
Bill Avery
September 06, 2016
Professional, knowledgeable, excellent service. The staff at Ken Garff Buick GMC are wonderful! This was my first time leasing a new car. Chad and Adam made it extremely easy and enjoyable. I will d The staff at Ken Garff Buick GMC are wonderful! This was my first time leasing a new car. Chad and Adam made it extremely easy and enjoyable. I will definitely go back to see them for my next lease. Thank you for the fantastic service!!! More
by AMJ
October 12, 2015
Not recommended. Tried to purchase two vehicles from this dealer, both times I purchased elsewhere. Most recently there was a concealed carry weapon in the glove box a Tried to purchase two vehicles from this dealer, both times I purchased elsewhere. Most recently there was a concealed carry weapon in the glove box a manager had left. Prices are very high, not recommended. More
by Francis03
Employees Worked With
Bradley
June 25, 2014
*** SOLD ME A BAD VEHICLE *** Let me start by saying the only good thing there is there sales manager and sales man Steven . I purchased a certified preowned GMC Terrain from there Let me start by saying the only good thing there is there sales manager and sales man Steven . I purchased a certified preowned GMC Terrain from there about six months ago and it has been noting but trouble. If I could go back I would of never gone there in the first place. Just to name a few things that have gone bad in the "Certified Pre-Owned" gmc terrain are.... transmission issues, ac condenser, warped rotors, engine knocking, exhaust manifold cracked. The worst part is they will promise you so much but Won't keep there word. The car is still having all these issues after taking it to there service department except the air conditioning is working now, but I had to pay almost $500. I have spent almost $2000 in six months and the car still sounds and drives bad. I know I am just an other reviewer on here but I am will to send any prove or info just so you stay away from this place. These cars are not Certified pre owned!! I been buying GM vehicles since I was 18 yrs old and this is the WROST experience ever. Go to a dealer that will back you up. More
by Char85
Employees Worked With
Steven
April 01, 2013
Absolutely terrible customer service! I can't say too much negative until we walked out the door; the staff we came in contact with were all pretty decent. Our car purchase was on 3/01/13, fast forw too much negative until we walked out the door; the staff we came in contact with were all pretty decent. Our car purchase was on 3/01/13, fast forward to the 12th, I still hadn't been contacted about who (bank or credit union, etc.) was picking up the loan so I contacted the dealership to find out what was going on. I was informed the finance manager was the one I needed to speak with and he was off on Tuesday’s so I left a message. Wednesday and Thursday came and went and still no call back. I sent an email to the finance manager on Friday the 15th asking what was going on. Received a call back that day and was told he hadn’t gotten to the deal yet as he was swamped and still doing deals from 60 days back. I let him know that my trade in payment was due on 3/6 and the grace period was up, he informed me I should just make the payment so it doesn’t affect my credit…. He also said he would text or email me and keep me up to date on what was going on with my loan. Fast forward again to 3/22 still nothing!! Another email sent on 3/22 and no response at all…. So on 3/27 I send another email, a not very nice email reminding him that my temp tags were up in 3 days on 3/30 and I was going out of town for Easter weekend and asked who would be paying the ticket if I get pulled over on expired dealer temp tags seeing as how that is the only vehicle large enough to fit our family in so that was the only vehicle we could drive. He called back and apologized up and down said he would do anything to make it right and he would drive the plates to me if I wanted or said he could overnight them to me. I asked him to overnight them to me, this was on 3/28 and on 3/29 in my haste of getting ready realized at about 8:30pm (after the dealership had closed) that my plates never came!! Needless to say there was a very nasty message left for the finance manager that evening. He left a message on Saturday 3/30 but I was out of town and not within cell service to get his call. As of this morning 4/01/13 I still have no plates, temp tags expired 3/30 and sent another email about an hour ago with no response. Sadly I would tell everyone to go elsewhere, I’m huge on customer service as that is a big part of my job I feel it’s one should be within the top 3 priorities of any company. This has been such a letdown, I truly expected so much better. We didn’t get a cheap car, we spent over $24K on the vehicle we purchased and I feel like we should have gotten better service. Anyone deserves better service whether they spend $1000 or $50K it shouldn’t matter; it’s helping to fund their paychecks. When you do your research before you purchase a new car I would highly suggest doing your research on dealerships also. I really wish I would have. More
by AmyKent
Employees Worked With
Brad Bradley, Kevin Bergsjo, Ethan Maw
