Ken Garff Buick GMC Riverdale

Mike is a good salesman but the dealership has not follow thru on their obligations we are still waiting on this matter thru on their obligations we are still waiting on this matter More

I buy far too many cars and have experienced a wide spectrum of scenarios. I was looking for a specific car and it showed up in Utah @ Ken Garff Buick-GMC (I’m in OHIO). My trepidation with buying a spectrum of scenarios. I was looking for a specific car and it showed up in Utah @ Ken Garff Buick-GMC (I’m in OHIO). My trepidation with buying a car sight unseen was completely eliminated thanks to ZACH SIMPSON. In an effort to avoid writing a book about Zach & my experience with him, I will summarize with one word, INTEGRITY! In my exchanges with Zach he mentioned the “Golden Rule.” If you want to experience the best buying experience, put Zach at the top of your contact list!! He will provide you a “Golden Rule” experience! More

Have not bought a car from them. But I have used their service department and it sucks. If you want to be scammed out of your money, like the idiot I was, then go ahead and take it t But I have used their service department and it sucks. If you want to be scammed out of your money, like the idiot I was, then go ahead and take it to them. I had been having a check engine light come on and off for over a year now and had taken it into them twice. The first time, they said nothing was wrong. The second time they finally figured out what the “problem” was. Then suggested over $4000 in fixes. Wanted to charge double labor for injectors and spark plugs. When I questioned it they said they would take the spark plug labor charges off if I agreed to do all of the fixes they suggested. Took it to an auto shop recommended by a friend for their honesty and ethics. The check engine light was from a disconnected vacuum hose not my injectors. Something they immediately figured out. Do NOT take your car here for service. More

Very helpful picked us at the airport and made paperwork go smooth. All around good place to buy a vehicle from. go smooth. All around good place to buy a vehicle from. More

I had been looking for a new truck for a long time. They had what I wanted and I got a good deal They had what I wanted and I got a good deal More

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast. The oil change was kept to my appointment time and fast. More

Great experience, amazing sales experience Wonderful treatment for our family Bill was great sales person treatment for our family Bill was great sales person More

We were pleased with how your dealership worked with us on our purchase of our Acadia on our purchase of our Acadia More

Wont be back we brought our Buick down to them from Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engi Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engine light is still on. I also called two days ago to talk to someone about the issue. The receptionist said that all the service writers were busy and i would receive a call back as soon as possible. Sa soon as possible never came so i called at 4:30 two days later and the service department said that those receptionsts are not in her same building.......... ok? not happy with any of it More

I worked with Duston (salesman) and he was helpful. I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my 2022 GMC Denali. Like any dealership right now, there was almost no negotiations on price. GM did offer a $500 military discount. The overall process would be five stars, for a dealership (which we all hate) except that the process should have been much quicker- as always. But I think dealerships get used to intentionally making people wait all day to make them tired and hungry and ready to just make a deal to be done. Our numbers were already set and there was no need for the extended delays. There was one part that wasn’t installed on my vehicle – I had to make an appointment to come back and have it installed (3 hr drive for me). The part was the GMC kicker stereo that goes in the tailgate – approximately one hour job (very simple install). Service was less than accommodating. I was very clear that I could come in any day at any time that they could get the install. Originally they wanted one full day with the vehicle for the one hour install. After several minutes of debate they agreed that if I could have it in by 1:30 PM they could have it back to me by 6 PM that same day. I again asked for an appointment and they stated “I cannot and will not guarantee when your vehicle will go in for service – we can only give you a check in time”. Frankly, after buying $103,500 vehicle, it’s disappointing that Ken Garff “does NOT hear me/you”. In conclusion, sales earned four stars but service is two stars at best. I have the kicker stereo and will either sell it or install it myself. More