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Ken Garff Big Star Honda
Houston, TX
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
May 30, 2021
My salesman was very patient with me and worked really hard to get what I asked for. I would recommend him to others for their next vehicle purchase hard to get what I asked for. I would recommend him to others for their next vehicle purchase More
by Connie
Employees Worked With
Rene Rodriguez
May 21, 2021
Great experience, I would recommend friends and family for sure!The inviting atmosphere and friendly welcome was great.Mr Rene and Mr Blake are amazing at what they do! for sure!The inviting atmosphere and friendly welcome was great.Mr Rene and Mr Blake are amazing at what they do! More
by Kimberly Crist
Employees Worked With
Mr. Rene, Mr. Blake
May 18, 2021
The purchase was a smooth and fast transaction. Gerardo Piedra was our salesman and he did a great job. It was a pleasure doing business with them. Piedra was our salesman and he did a great job. It was a pleasure doing business with them. More
by Rafaelleal48
Employees Worked With
Gerardo Piedra
May 10, 2021
Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, t wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended. More
by JACOB MG
Employees Worked With
JANET CHANG
May 07, 2021
bought a Honda Pilot SE and Mr. MJ was very professional bought a Honda Pilot SE and Mr. MJ was very professional and treated us family. I will recommend him to my family and friends. 5 ⭐️ bought a Honda Pilot SE and Mr. MJ was very professional and treated us family. I will recommend him to my family and friends. 5 ⭐️ More
by sifuentesjuan88
Employees Worked With
Michael Nguyen
April 03, 2021
Never do business with this dealer" - Unsatisfied_Customer Saturday, I made appointment for Honda -CRV touring 2017. Before coming, I called to make sure it is still there. Sales (known Unsatisfied_Customer Saturday, I made appointment for Honda -CRV touring 2017. Before coming, I called to make sure it is still there. Sales (known name Andy Garcia confirmed that it is in stock and ready to see, send me car fax report then we drove for one hour to dealer.. Sales who was on phone did show up and said she is busy hand over to another sales guy Naroon khan ? He act like lay me check and back in 5 min and informed that car was sold on today morning just 15 min before-SATURDAY !! Andy’s Manager cam up and say I am sorry.. no customer respect or value , I will never take a look to this dealer website. Not recommended Trap you in by showings lower price and actually you go to see , cheated and said , just few minutes before sold out, but we have another, try to sale higher price. Be ware of fancy talking of Sales person ANDY GarCia and his Manager who try to cover it up particularly More
by Jay Patel
Employees Worked With
Andy Garcia
February 12, 2021
Great customer service and the prices are reasonable.I saw a car online call them to ask that price will be negotiable and they say yes and they did so I was really happy. saw a car online call them to ask that price will be negotiable and they say yes and they did so I was really happy. More
by Abeememon007
Employees Worked With
Rene sales consultant , Martin Carcano
January 28, 2021
Do not use this dealership for any reason. My service was just a scam to ensure they get money from me. I bought my Honda Ridgeline there 3 almost 3 years ago.. My Ridgeline was at 38,000 miles when my was just a scam to ensure they get money from me. I bought my Honda Ridgeline there 3 almost 3 years ago.. My Ridgeline was at 38,000 miles when my check engine light ( fuel injector issue) came on.. If you look online Honda Ridgelines have a fuel injector problem and Honda refuses to acknowledge this... I took the vehicle into the service dept for regular maintenance and to have them see what the issue was. They indicated the fuel injectors needed to be replaced.. I asked about the mileage and warranty and if they would do anything to cover it. They said to contact Honda America afterwards. I paid for the fuel injectors and asked again before I paid if they would do anything The agent gave me the number of Honda America and said the dealership couldn't do anything. It took 3 calls to finally get a response and Nadine at Honda America only said they couldn't do anything and that if I had contacted them prior to ok"ing the work they might have been able to do something...Honda America was even worse than the dealer... no more Hondas or Honda service for me and I will inform all I know and thru social networking as well unless something is done.. More
by cswhite11
Employees Worked With
Paul
December 06, 2020
I highly recommend Big Star Honda Dealer, they are knowledgeable and help you with any questions you have, great financing, thanks to the salesperson, and the manager for all their help knowledgeable and help you with any questions you have, great financing, thanks to the salesperson, and the manager for all their help More
by machtoolsr
Employees Worked With
Marvin Pineda, Dustin Simon
