Ken Garff Big Star Honda

Called for appointment to change oil on 2020 Odyssey. Second time they lied about the wait..... 2 hours plus and they promised less that 1 hour when I called. I left. Second time they lied about the wait..... 2 hours plus and they promised less that 1 hour when I called. I left. More

Negative -5 STARS!! Car posted on Big Star Honda website for $15,488. Called before we made the almost hour drive to confirm the posted price AND to confirm there were NO other mandatory dealer fees. We wer for $15,488. Called before we made the almost hour drive to confirm the posted price AND to confirm there were NO other mandatory dealer fees. We were told “yes, that is correct price and no, I’ll take care of you” by salesman King Leo who asked when we could be there and said he would have the car ready for us upon arrival. When we got there we test drove the car, THEN were told it was not able to be sold yet as it had not yet been serviced or inspected. We asked if we should wait and were told to come back the following day. Upon arrival the second time we were presented with a sales price including $3,200 of dealer charges which they then refused to remove. These charges did not included regular TTL, which we were of course fine to pay. After talking with them for 45 min the best they offered was to remove all the extra dealer charges except the $995 dealer prep fee. Totally dishonest unethical business practices. I would stay away. We walked on principle. Will just find another car somewhere that operates a more honest operation. More

If I could give them 0 stars I would. Worst dealership I’ve ever been to. Avoid this place like the plague. Ruth Frias was very unprofessional and a liar. Why do they make you pay for things that you don’ I’ve ever been to. Avoid this place like the plague. Ruth Frias was very unprofessional and a liar. Why do they make you pay for things that you don’t need? She said they can’t take off the nitrogen tires or the GPS tracking. I was forced to use their bank because they were going to charge me the full price for things I didn’t need. They also were double dipping, trying to charge me for the same thing twice. Finally after negotiating with Ruth, it was on to the next circus act. The finance department. Juan Garza is the worst employee here. Trying to sell the extended warranties at the expense of shaming me with sarcasm and guilt. Juan is skilled in deception and belittling people. The only reason I didn’t walk away was because they were the only dealership that had this car. More

This place is a scam. Do not go there they are a giant pack of lairs. The price they advertise is false. Don’t waste your time. Not a creditable business. pack of lairs. The price they advertise is false. Don’t waste your time. Not a creditable business. More