Ken Garff Big Star Honda

Love Big Star Honda Nicole Purdum made my experience @big star Honda extremely easy and fun, apart from being understanding and memorable. Thank you Big Star Honda for t Nicole Purdum made my experience @big star Honda extremely easy and fun, apart from being understanding and memorable. Thank you Big Star Honda for the awesome experience. More

My survey response to the dealership I get a call stating you wanted to buy my car because you had a regular customer that was looking for a particular year, make and model. I was told yo I get a call stating you wanted to buy my car because you had a regular customer that was looking for a particular year, make and model. I was told you would give top dollar and I explained it was not in top condition. The girl insisted I came down and I would not be disappointed in the offer and they could set me up in a new vehicle of the same model for the same payment. I took my valuable time to drive an hour from work in traffic to be there and everything changed when I got there. I have to say you are running a good scam. I did not fall for it though. I had been up since 6AM that morning and was very tired. Of course my car was what you wanted but it needed more than expected, surprise!!!!! xxxxxxxx!!! You then offer to buy it for $6,000.00 less than what I owe and proceed to try to put me in a newer model with less options for a payment of $220.00 more than what I am paying!!! Now I have to drive 50+ miles home and I am not happy at all, I did not even want to sell my car but your people insisted I would be in a newer model and paying the same amount. Like I said what a scam!!! I have told all my friends and relatives about your dealership and believe me not one thing is positive. You took my valuable time and wasted it and I used close to a 1/4 of a tank of my gas, thank God it's a hybrid wasting my time. I thought it was to good to be true and it was!!! Your people are misleading, dishonest and most of all they don't even have knowledge of the vehicles. Very upset and very displeased!!!!! You are a terrible dealership and should not being selling "Honda Vehicles". More

!!!!!!!!!!!!!!IMPORTANT service message!!!!!!!!!!!!!!!!!!!!! Hello All Listen up THIS IS AN IMPORTANT SERVICE MESSAGE from an extremely satisfied new car owner! I am from the west Texas area of midland/ Odessa m Hello All Listen up THIS IS AN IMPORTANT SERVICE MESSAGE from an extremely satisfied new car owner! I am from the west Texas area of midland/ Odessa many I am sure know we have been booming with the oil/gas industry here, However with a BOOM to the industry comes a BUST to the pocket book the cost of EVERYTHING and I do mean Everything has risen beyond belief practically overnight. I started looking about 3 months ago for a new car stepping out of my suv (since my boys have cars of their own now) I test drove several in my area and started really doing some research to assure I got everything I wanted in a vehicle as well as one that would last hold value and I would not regret in 2 years like my Mitsubishi outlander (remember you get what you pay for)! Well I came to the conclusion I wanted to purchase a sedan I narrowed it down between a Toyota camary and HONDA ACCORD both exl trim levels. They are pretty comparable cars until you really look at the quality of the workmanship that is put into them as well as the added extras Honda includes in their standard packages. But man the price was over what I was looking to spend. I tried to do some wheeling and dealing but you know how much can you ask a salesperson to go down when you know you are ready to purchase the BEST car made, I mean really without being offensive? Well I called dealers from 5 major areas away from me to get pricing quotes and some were not so helpful and friendly however when I called the last one BIG STAR HONDA IN HOUSTON I was put in touch with a sales woman named Sasha Najar. I explained my situation of being here and searching for the best possible deal on the car my heart was set on! She was eager to go to her lot take pictures and text them to me since I do not like giving out my email! She did my lot shopping for me. And did it with such an energy I didn’t even have! I arranged financing through my local bank and I knew what amount I was approved for but no one else did and when Sasha asked I refused her that information! That didn’t change her attitude towards me one bit. after all the run ins with over powering bullying sales people I was a real tough cookie and was not going to be bullied into getting anything I didn’t want or need. Nor giving any information I wasn’t comfortable with. She found me the car I wanted in the color with the trim level in a matter of hours now to figure out the rest and get over my 24 hr. buyers excitement she followed up to see if there was anything I needed or if I needed her assistance further. No way did I feel she was pressuring me just being very helpful she asked questions to try to help me get best financing for my situation but when I explained it was done just had to find the car she said good thing I found it for you then and she was right. I bluntly asked for the out the door price and she called me back within minutes with that. I was satisfied but couldn’t resist asking for what I thought was impossible an even lower price and she said she’d get back to me and she sure did with a price I could not say NO to. Though Houston is about 8 hrs. from me with the money I was saving it was worth my time to make the trip! So got Sasha and my banker in touch and the next step was getting the car and everything signed. with me working 2 jobs I was starting to get a little stressed and Sasha stepped right up and arranged everything all I had to do was sign and drive away. This car buying experience was the most amazing painless process and Sasha was there every step helping anyway she could. I have now got my brand new black on black Honda accord exl and have never felt so good with a major decision before! I am now referring all car buyers to use Sasha Najar from Big Star Honda in Houston Texas! Honda is a name that speaks for itself but to have such a wonderful sales person sealed the deal! I want to give a special recognition to Sasha and reward her with more business for many years to come after all my boys have a 95 Honda civic and 2002 Honda Passport and though they are both running strong it’s time for them to get a new vehicle also! Thank you Sasha Najar and Big Star Honda of Houston you have gained a lifelong customer. More

Love my car! Had some personal hurdles to overcome but was helped continuously by Cody who did everything in his power to make the impossible happen! So grateful!! Had some personal hurdles to overcome but was helped continuously by Cody who did everything in his power to make the impossible happen! So grateful!!!!! More

Worst experience ever - Highly unprofessional I had a worst car purchasing experience. I was looking for a new Honda civic and the sales representative put up false claims to come to the dealershi I had a worst car purchasing experience. I was looking for a new Honda civic and the sales representative put up false claims to come to the dealership. We drove couple of hours to reach the dealership and as we came in the sales representative was extremely rude and quoted a higher price than mentioned before. Though the representative knew that we were going to drive in from a long way, he never cared to inform that the prices have changed and was extremely rude. False claims and cheating with customer seems to be their trademark from various other reviews I saw later. More

No Nonsense My son and I had been car shopping all day, before going to Big Star Honda. When Scott introduced himself I was quick to let him we were tired and did My son and I had been car shopping all day, before going to Big Star Honda. When Scott introduced himself I was quick to let him we were tired and didn't want to mess around. He asked what were some of the challenges we were experiencing and kind of car was my son interested in. Scott kept things very professional and offered little idle conversation, (which I really appreciated). Before we knew it, Scott was showing us a really nice Honda that my son was very excited about and it was in his budget as well. Scott is a great guy! He listens well and made our experience very comfortable. My son and I actually had a GREAT time! Especially since we weren't expecting to find a new car. That was the icing on the cake. When my daughter is ready in a couple of years, I will come looking for Scott at Big Star Honda for a her new car. Thanks, Scott More

I filled out a request for a quote online and Al Fard (pronounced "fad") contacted me with an awesome price. My experience with dealerships is that they can't guarantee a price in writing unless you are (pronounced "fad") contacted me with an awesome price. My experience with dealerships is that they can't guarantee a price in writing unless you are at the dealership. I was able to negotiate the entire deal over the phone with Al and then he even emailed me a confirmation on what we agreed on. I would definitely recommend him and would buy from him again. Al deserved the 5 stars I gave him. - Anthony B More

I bought a new Civic from Big Star and had a great experience overall. The employees were friendly and knowledgeable, as well as able to give me a very good deal. Given my experience, I would highly experience overall. The employees were friendly and knowledgeable, as well as able to give me a very good deal. Given my experience, I would highly recommend Big Star to anyone looking to buy a Honda in Houston at a low price and without any unnecessary hassles. More

I can see why some people might have a negative perception of car dealership personnel. I dreaded going into a car dealership to look at cars so much that I ended up car shopping for 3 months (on perception of car dealership personnel. I dreaded going into a car dealership to look at cars so much that I ended up car shopping for 3 months (on weekends and online). I can’t say that my initial experience at Star Honda was great. My better half and I were on our way out when K J, came to change our negative experience. He asked us what we were looking for and gave us an unbelievable price. We didn’t walk out of there with a car because I wanted to keep looking –wanted the best price possible. So, off I went to a few other dealerships to deal with other car salespeople. It didn’t take long to realize that the offer KJ gave us was the best one. When I contacted him again, the initial quoted price had increased by a couple of hundred dollars, but he upgraded me to a 2014 Honda Accord. I’m guessing my car buying prayers worked, but I know KJ did everything in his power to honor his word (initial quote) and get me the best deal possible. Honda Star got my business and because my former car was in the verge of breaking down, KJ put me on a loaner Honda Civic until my car arrived. Thank you KJ, you get an “A” for being AWESOME! More

this is the second time I purchased from Big Star, last time they were McDavid. I have been bringing my 2010 CRV in for the past 3 years for regular maintenance & have dealt with Pedro, who is always very time they were McDavid. I have been bringing my 2010 CRV in for the past 3 years for regular maintenance & have dealt with Pedro, who is always very friendly & makes all the arrangements to get my car serviced correctly. this time, I went in because Katrina called to get me in to trade-in my 2010 for a new 2013. she was very friendly & got me directed to Germaine for the sale. Germaine is new to car sales & the only reason I know this is because he told me. Germaine was knowledgeable, made sure I got exactly what I needed, was very friendly & made me feel comfortable. Lincoln came in to close the sale and expertly got it done for the price I wanted! he was the absolute BEST!! Michelle got all my paperwork prepared & the normal lengthy process was comfortable & she had some great stories. when we got done I wanted a few accessories so back to Pedro I went. Pedro wrapped up the deal with a beautiful "bow" and made sure I was happy with my fabulous new 2013 CRV & made me smile! thanks guys, I WILL BE BACK!!!! More