Ken Garff Big Star Honda

The worst dealership financing experience ever. Watch out! My husband and I bought new 2015 Honda CR-V LX at Big Star Honda today, and we had the worst buying experience ever. This was our second CR-V purc My husband and I bought new 2015 Honda CR-V LX at Big Star Honda today, and we had the worst buying experience ever. This was our second CR-V purchase (from somewhere else), so we knew how the whole process was going to be. We got several competitive out-the-door quotes from different places, but I decided to go to Big Star Honda because I had a good interaction with Mr. Zafar Ali Khan via e-mail/phone, who is very nice and honest, and because he said he will either match or beat the offer I got from another dealership. But the following is our experience: 1. NEGOTIATING PRICE As I was told that he can at least match, if not beat, the drive-out offer I got from another dealership, I expected that to happen. I was pretty open about the price, so Mr. Zafar already knew what price I wanted. When we walked in, however, thing happened were not what we anticipated to happen. First of all, the salesman failed to even match the price I brought from another dealership. He told me that his manager will not allow that (although it was just $200 lower that what he quoted me). Secondly, the managers claimed that we have to pay extra $698 ($299 for identity theft protection + $399 for something unnecessary that I don't remember what exactly it was) because this car comes with these two options. At first, his manager and general manager told us that these options cannot be taken off from the car and that we HAVE TO pay for them. After we told them that we're going somewhere else because we do not want to pay for these extra fees, then they finally negotiated to take off these options and honor the quote they offered at first, but they said there will be no price-matching. We knew the managers lied to us about this car already having the two options on them that could not be taken out, but we decided to buy the car only because Mr. Zafar was trying to help us to get what he initially promised us. We were not 100% satisfied with the price of the car because it is not what was promised via e-mail, but it was okay because things got MUCH worsen afterwards!! Continue reading. 2. FINANCING THROUGH BIG STAR HONDA We walked into the financing manager named Tuyen Tran, who made our experience the worst dealership experience ever! First, the only reason we wanted to finance through Honda dealership was that they advertised to give 0.9% APR for 60 months for 2015 Honda CR-V's. I even screen-captured this on my phone as a proof. Tuyen said that they cannot to 0.9% APR on 2015 CR-V's. Oh, Really? Then why do you guys false-advertise on your website? This "deal" was on their website for at least the past two weeks, and he said that there is no such deal even if the website says so. Now, both my husband and I knew our credit score was pretty good (A or A- grade depending on credit company), but Tuyen said "your credit score is bad, so we cannot give you a good financing rate." The first offer he gave us is 5.99%. When we asked him if there is any way to lower the interest rate, he said he cannot because it is based on our credit. So we decided to go to two other banks where both banks offered us VERY competitive interest rates. The lowest interest rates we got was 1.86% for 60 months, so we were planning to finance through Chase. On the same day, Tuyen called me and told me that he can try to match that rate I got from other bank, so we thought we should give it a try because he called us and promised to us. We went back to Big Star Honda, and the first word came out of Tuyen's mouth was, "We can only give you 2.49%, and you must finance through us to buy this car. That is the rule." REALLY? IS THAT REALLY WHAT HE SAID? We gave him a chance to make up, but he is a complete liar. He promised us to match the low interest we got from Chase, but when we came in he said we either go with 2.49% interest with them (Honda) or bring the car back. I was so upset that I came out of that office and told Mr. Zafar that I will return the car because that is what the financing manager wants. This is not the end; Tuyen told my husband that 1). he can lower the interest rate to 2.14% but he will have to increase the car price, 2). if not increase the price, then we will have to add GAP for this rate, and 3) bring the car back if you don't want to accept these. After I came back into the office with Mr. Zafar, then Tuyen told Mr. Zafar that he will take care of it and we will be satisfied. "Satisfied? No, I am not satisfied with this," I said. Then the manager asked me what I want. I told him exactly what I told him over the phone which was that we will get the rate we got from Chase. Finally, we he worked this out with attitude, and I will never ever ever want to work with this kind of despicable person. SUMMARY Go to Big Star Honda only if: - you don't mind their dishonesty and "bad" surprises with hidden fees - you are used to at getting treated like the way I was treated by the financing manager (bunch of lies, false-advertisement, false-promising, and lies!!!!) I did not mean to say anything bad about Mr. Zafar Ali Khan because he is very nice and helpful. However, this dealership is awful. More

Never got to do a test drive. We saw a 2012 Honda Odyssey online and called the dealership. We asked if we could drive that specific car and was told we could. When we got to the We saw a 2012 Honda Odyssey online and called the dealership. We asked if we could drive that specific car and was told we could. When we got to the dealership less than 30 minutes later, we were told the car was not there, but they had models that were older and a lot of used cars were being shipped from Dallas. After excusing himself to talk to the manager, the dealer returned 20 minutes later. We were then asked if we wanted a new car. We were then quizzed about how much money we were looking to spend or the maximum monthly payment we were looking at. When we said that we were going to trade in our present car, we were asked a lot of questions and the dealer asked if he could have the key so his service department could appraise it. We waited for the dealer to return for another 20 minutes. After being at the dealership for 50 minutes and not even seeing a car to test drive, we asked for our key back and left. We feel that we were disrespected and our time was wasted. We feel that every trick and story was used to keep us there in the hopes that we would buy a vehicle. We will not be calling back to see if any other Honda Odyssey will be delivered. There are many car dealerships in Houston and this dealership is one of the worst we have encountered in showing customers respect. More

Happy, car buyer My experience, was very good and if ever get the other three I've written to you on three occasions, but I am not smart on computers and they are los My experience, was very good and if ever get the other three I've written to you on three occasions, but I am not smart on computers and they are lost in never ,never land , !but I recommend Trey Best and Patricia(in finance),I was very comfortable ,and felt as though I was visiting friends ,not buying a car, we laughed and actually had a nice time ,you know comfortable ,never pressured in any way, Thank you especially those two but the whole place is very customer friendly ,,Thanks Again, ,,Beverly Gail Irwin More

So amazed I am so happy with my recent purchase of my Honda! GREAT car; GREAT people. I'm in love! What an amazing experience I had! I am so happy with my recent purchase of my Honda! GREAT car; GREAT people. I'm in love! What an amazing experience I had! More

it was great It was great, they were really patient and understanding of what I wanted and needed and in the end we were able to make a deal It was great, they were really patient and understanding of what I wanted and needed and in the end we were able to make a deal More

Great experience! Being a first time buyer I had the greatest experience ever! From the moment I got there, to the moment I left. There is not one thing I can complain Being a first time buyer I had the greatest experience ever! From the moment I got there, to the moment I left. There is not one thing I can complain about! The sales rep that took care of me is Nicole. Her friendly and positive attitude makes the experience a lot less stressful. I was super nervous when I got there, but she made my experience a whole lot easier! She goes above and beyond to try to work with you, makes everything a lot less nerve racking. I honestly wouldn't mind going back to buy another car in the future or referring her to somebody I know. I definitely recommend Nicole as your sales rep! More

Best salesman and experience ever!!! Mr. Al Fard was my AMAZING salesman!!! I cannot say enough about him, as he was very helpful, and answered all my questions! He took the time to look Mr. Al Fard was my AMAZING salesman!!! I cannot say enough about him, as he was very helpful, and answered all my questions! He took the time to look into finding the best deal for me, he was not once pushy, and was very honest! He is a man of his word and with that being said I bought my 2014 Honda Civic EXL!!! Best purchase I have ever made, and it was all thanks to Mr. Al Fard! I will definitely recommend all my family and friends to Big Star Honda and definitely send them Mr. Fard's way!!! He is hands down the BEST salesman out there!!! I am so in love with my new car:-) Nicole Watson More

Great service and price on new vehicle purchase Ovi was great and very helpful during the purchase of my new Honda. They have great service and prices. Will recommend to anybody looking for a new or Ovi was great and very helpful during the purchase of my new Honda. They have great service and prices. Will recommend to anybody looking for a new or pre owned vehicle. More

Love Big Star Honda Nicole Purdum made my experience @big star Honda extremely easy and fun, apart from being understanding and memorable. Thank you Big Star Honda for t Nicole Purdum made my experience @big star Honda extremely easy and fun, apart from being understanding and memorable. Thank you Big Star Honda for the awesome experience. More

My survey response to the dealership I get a call stating you wanted to buy my car because you had a regular customer that was looking for a particular year, make and model. I was told yo I get a call stating you wanted to buy my car because you had a regular customer that was looking for a particular year, make and model. I was told you would give top dollar and I explained it was not in top condition. The girl insisted I came down and I would not be disappointed in the offer and they could set me up in a new vehicle of the same model for the same payment. I took my valuable time to drive an hour from work in traffic to be there and everything changed when I got there. I have to say you are running a good scam. I did not fall for it though. I had been up since 6AM that morning and was very tired. Of course my car was what you wanted but it needed more than expected, surprise!!!!! xxxxxxxx!!! You then offer to buy it for $6,000.00 less than what I owe and proceed to try to put me in a newer model with less options for a payment of $220.00 more than what I am paying!!! Now I have to drive 50+ miles home and I am not happy at all, I did not even want to sell my car but your people insisted I would be in a newer model and paying the same amount. Like I said what a scam!!! I have told all my friends and relatives about your dealership and believe me not one thing is positive. You took my valuable time and wasted it and I used close to a 1/4 of a tank of my gas, thank God it's a hybrid wasting my time. I thought it was to good to be true and it was!!! Your people are misleading, dishonest and most of all they don't even have knowledge of the vehicles. Very upset and very displeased!!!!! You are a terrible dealership and should not being selling "Honda Vehicles". More