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Ken Garff Big Star Honda

Houston, TX

4.1
431 Reviews

11200 Gulf Freeway

Houston, TX

77034

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Showing 431 reviews

March 13, 2023

Service Dept is very courteous, helpful and they were fast. Customer service was excellent. Kudos to their staff especially the gentleman that assisted me, don’t remember his name. More

by Judi907
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phu
March 10, 2023

The advisor was pleasant a professional and handled my issue in the most business like manner. More

by wisecounsel48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabelle
March 01, 2023

Great service, knowledgeable people, very polite and customer oriented. I enjoy each time I visit. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Dylan Thornburg
February 20, 2023

If there is a rating system that can give negative star, I will use it! Just like everyone else, I tried to get the best price for a used white 2023 Odyssey. The prices listed on cars.com and big star websi More

by rnotosoedarjo
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Nnamdi Ogamba
Feb 21, 2023 -

Ken Garff Big Star Honda responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Derek Cooper, General Manager dcooper@kengarff.com

November 09, 2022

This dealer ship really good service and so friendly. Good experience with Michale and Denny More

by nguyenquocthinh0511
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tran, Michael Nguyen
Nov 09, 2022 -

Ken Garff Big Star Honda responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

October 10, 2022

The price online was less than the price I was offered when I went in person. The ask was for 10,000 above MSRP. The salesman promised a free programmed remote control and then I was asked to pay for i More

by Akachilly05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Akers, Josset Vences
Oct 11, 2022 -

Ken Garff Big Star Honda responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Derek Cooper, General Manager dcooper@kengarff.com

September 24, 2022

Very bad customer treatment & Bad services. I was a customer since last 3+ years. Last oil change at this place damaged my car oil pan and this was found when I did the next change at a differ More

by joly matt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Giraldo ,Sang Pham
Sep 26, 2022 -

Ken Garff Big Star Honda responded

Hello Joly, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Derek Cooper, General Manager dcooper@kengarff.com

September 12, 2022

Great service, everyone was very nice and helpful! I was very happy with my purchase. More

by bandarosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Vandiver
Sep 26, 2022 -

Ken Garff Big Star Honda responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

September 04, 2022

Professional, knowledgeable, kind, interested in customer service and customer satisfaction. I am extremely happy with Big Star Honda. More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Mendez, Nnamdi Igamba and Derek Cooper, John Vandiver, Dustin Simon
Sep 05, 2022 -

Happy Customer responded

I would like to personally thank Mario Mendez, Nnamdi Ogamba, and Derek Cooper for the outstanding customer service each of you gave me. I am without a doubt a happy customer. Thanks Again Gale Breaux

August 22, 2022

Terrible. Called trying to get final price. Said come in. So I made appt with Alberto. . Called to let know Ill be early.. His voicemail not working. Arrived More

by Unsatisfied
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gadiel Alberto, Jake
Aug 23, 2022 -

Ken Garff Big Star Honda responded

Hello, Thank you for taking the time to leave a review for our dealership. We are sorry that you had a frustrating experience with our dealership, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Derek Cooper, General Manager dcooper@kengarff.com

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