Ken Garff Big Star Honda

Big Lie Honda I bought a new Honda Accord, my experience was very bad. I swear, if there is a zero star, I would have given them a zero star. Those people are very I bought a new Honda Accord, my experience was very bad. I swear, if there is a zero star, I would have given them a zero star. Those people are very dishonset and very unprofessional. They have no idea about customer relationship management, they are very careless. I traded in my car on 08/29/2015 and till today 09/28/2015, I have not received my payment check. I am very sad for those people. They lie too much and they do not have to lie. They are selling high quality cars with low quality customer service. Jermey ( financial manager) finished my deal on the same day at 11:00 pm while I have been waiting to get my check for almost a month. Please do not buy from them. They offer the lowest price with the worst level of customer service. Regarding GIMMICKS, it is a xxxx of games. They are group of liers and dishonest. Please stay away from them More

Top Notch Customer Service Paul Jasso was an excellent representative. He was very knowledgeable and professional. He sure does make buying a new car, an easy process. Thank you Paul Jasso was an excellent representative. He was very knowledgeable and professional. He sure does make buying a new car, an easy process. Thank you for your help. More

Buying a car for my daughter Our experience was excellent. It was our daughters first car buying experience and Paul Jasso did an excellent job in explaining every doubt and quest Our experience was excellent. It was our daughters first car buying experience and Paul Jasso did an excellent job in explaining every doubt and question my daughter and we had. He went above and beyond to help us get the best deal for us. I highly recommend Paul to anyone who wants to purchase a vehicle and wants to have clarity and peace of mind. Once again thank you for making sure we were well taken care of. He is not just another salesman he cares for his clients too. More

Friendly Thr customer service was a delightful experience,. Listened to my wants and needs, and very understanding. Helped me on making the right choice. Thank Thr customer service was a delightful experience,. Listened to my wants and needs, and very understanding. Helped me on making the right choice. Thank you More

Great salesman He is a great salesman. Gave us a lot of options before buying a vehicle. When we decided on the vehicle he made sure we got everything that we needed He is a great salesman. Gave us a lot of options before buying a vehicle. When we decided on the vehicle he made sure we got everything that we needed. He is very professional and understanding. We definitely recommend him to whoever needs to buy a vehicle. More

friendly service. very patient and great personality. Very pleased with the service. Paul was very patient with us. Would highly recommend this dealership to friends. Had several bad experiences at ot Very pleased with the service. Paul was very patient with us. Would highly recommend this dealership to friends. Had several bad experiences at other dealerships where people are so pushy. Thanks for the service. More

Good Experience I recently purchased a new Honda Accord with Paul. He was was professional, polite, and worked to get me the deal I wanted. I was pleased with my expe I recently purchased a new Honda Accord with Paul. He was was professional, polite, and worked to get me the deal I wanted. I was pleased with my experience. More

Worst Customer Service Tried cancelling optional services/warranties within the 30 day contract period. Filled out 2 cancellation forms with 2 different people within a wee Tried cancelling optional services/warranties within the 30 day contract period. Filled out 2 cancellation forms with 2 different people within a week of purchase. It has been 2 months and no cancellation in sight. Keep getting transferred to different people. Meanwhile, I'm paying interest on over $3000 worth of optional warranties. Can't seem to get anyone to actually answer the phone. When they do, they tell me they'll check in to it and call me back. THEY NEVER CALL BACK. I don't recommend anyone to come here, EVER! More

LIARS, CHEATERS, SCAMMERS WORST car buying experience ever. WORST customer service. Don't waste your time. As soon as you sign the contract you will be IGNORED. Made several ph WORST car buying experience ever. WORST customer service. Don't waste your time. As soon as you sign the contract you will be IGNORED. Made several phone calls and emails to no avail. People promise to call you back or send an email and it NEVER happens. They got my money and now they don't want to deal with me. TRUST ME, YOU DON'T WANT TO COME HERE!! More

Excellent and fast experience Really excellent experience! Martin (GSM) and Erin were fabulous in getting the deal done in no time (2 hrs). Vey upfront and honest and would definit Really excellent experience! Martin (GSM) and Erin were fabulous in getting the deal done in no time (2 hrs). Vey upfront and honest and would definitely recommend this Honda dealer to anyone, especially being the best and lowest prices in town. More