Ken Garff Big Star Honda

horrible service experience from Big Star Honda! i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! After a quick search online,i found that it literally takes 5 minutes to remove sunroof glass. I ordererd online($380 shipped) honda genuine part under full warranty.i removed the old sunroof glass in under 5 minutes.I spoke with a service rep Khara and she assured me they had to remove the headliner and "everything" on top to do the job.WRONG.They were trying to charge me $990 for 5 minutes of work.i sent emails to the service director garry morris and others and still havent got any replies.dont take your car there,they are out to rip you off!check online and you can usually find the answer. More

DONT WASTE YOUR TIME NEGOTIATING WITH DYLAN...UNPROFESSIONAL single star because by default i need to rate in order to post...otherwise negative star...Senior Sales Consultant( Dylan D Thornburg) is nothing but single star because by default i need to rate in order to post...otherwise negative star...Senior Sales Consultant( Dylan D Thornburg) is nothing but a receptionist. Though he is designated as above he doesn't have access to the prices("numbers" as said by his general manager) ..so i did not understand why we are dealing with him for rate negotiations. NEVER EVER believe in his words.. WORST Exp when compared to any kind of sales executive... We wasted more than 3 hrs and after 3 hrs manager came and told he doesn't have access to numbers..so what ever we negotiated its waste and when asked why we were being negotiated he simple apologized....For people who think that we should call before we go...we even did that and asked for an estimate.. we also informed him that if he can negotiate a better deal ( 22k for honda civic ex-t 2016) we would come otherwise there is no point in wasting both times. he promised over phone but when we went there he negotiated till 21500 but he quoted 22900 ...this is his scrap management skills.. I was told by my friends that he is not even worthy to waste my time in writing my review but you never know...such reviews might be helpful for others... which in my case i followed some fake reviews.. • • • More

Worst customer service Visited hoping to get a new car, salesman was rude, another salesman called me to come back and try again, he apologized and told me that the manager Visited hoping to get a new car, salesman was rude, another salesman called me to come back and try again, he apologized and told me that the manager was going to call me and he never did. Instead the manager sent me a email asking how my visit went. So no one on the dealership cares from the Manager down. Will never go there again and I advise you not to as well More

Self centered and rude Salesman was the rudest person i've ever met. He was conceited and egotistical and talked about how it didn't matter if we even bought a car because h Salesman was the rudest person i've ever met. He was conceited and egotistical and talked about how it didn't matter if we even bought a car because he could sell so many. He did not care one bit about the customer and at first i thought it was a poor sales tactic but it became evident that he really didn't care. This has to be the worst service i have had from anyone anywhere. Even teenagers working the window at drive thru's have better manners and they probably know more about cars. More

Never going back I will never go to this dealership ever again. The salesman was very pushy. We went in just to look. We told the guy like 5 times we were not going to I will never go to this dealership ever again. The salesman was very pushy. We went in just to look. We told the guy like 5 times we were not going to buy a car today, we were just looking. The whole time the salesman talked about his career as a band promoter and didn't know anything about the specs on the car. We just wanted to get an idea of total cost. Talked to a finance person and again told them we didn't want to buy a car today. They gave us an extended test drive. When we brought the car back and said we wanted to think about it so more and might come back later, the salesman acted hurt and wouldn't even shake my hand. He then proceeded to text and call me everyday for a week asking me whether we were coming back. When I finally got tired of being bothered, I told him we would not be back. He told me I was "not a man of [my] word" even though I never told him we were buying the car. Being pushy, unknowledgeable of your product, and insulting your potential customer is no way to make a sales. Not only have they lost my sales business, they have lost my maintenance business. More

sevice I took my honda for a airbag recall and after I got home I noticed they broke the handle to open the hood. The rep there said it's not there fault, th I took my honda for a airbag recall and after I got home I noticed they broke the handle to open the hood. The rep there said it's not there fault, that happens since it's a 2001. I told him you break it, you bought. How is that going to come out if my pocket, when there technician must clearly broke it off. Doesn't make sense to me. More

Great salesmen but bad service with finance rep Janet Chang. Jim Bullock and Erin went out of their way for me as salesmen. But very bad experience with sales rep Janet Chang. She was all smiles when doing pap Jim Bullock and Erin went out of their way for me as salesmen. But very bad experience with sales rep Janet Chang. She was all smiles when doing paper work but was impossible to get a hold of afterwards. She was supposed to mail me copies of my paper work but I never received it. I left messages, called her cell, her desk, and the main phone line and she would never answer. I finally went back after a month and she didnt even have the courage to come out and talk to me. Someone else came and spoke with me while she was in her office. More

A Cut Above Recently bought a CR V, excellent service, the salesman Stephen Hague went out of his way to see that what I wanted and needed was available. A very Recently bought a CR V, excellent service, the salesman Stephen Hague went out of his way to see that what I wanted and needed was available. A very good experience and I shopped several different dealers before I selected Big Star Honda. More

Big Star: Big Ripoff I am a very successful business owner with a great credit rating. Tried to purchase a new vehicle cash from Big Star Honda. You would think it would I am a very successful business owner with a great credit rating. Tried to purchase a new vehicle cash from Big Star Honda. You would think it would be a simple transaction. Very dishonest dealership and will consistently lie to you. They quote a price, you both agree, and then later continue increasing the agreed upon price hoping that you will tire out. I have never seen such dishonest price negotiators. The general manager will send you unsolicited emails asking you to contact contact them. When you try to contact them he never returns your calls or emails. They waste incredible amounts of your time. Also they do NOT give the lowest prices in Houston. Not even close. Avoid the hassle. More

Worst place! Never ever will I buy a used car at this place or any type of car for that matter! Salesman named Cody sold me a used car that I wish I would have nev Never ever will I buy a used car at this place or any type of car for that matter! Salesman named Cody sold me a used car that I wish I would have never bought! Biggest mistake of my life!!! More