Ken Garff Big Star Honda

Awesome My sales person Stephen Hague was very knowledgeable and made the process simple and hassle free. Jeremy and Janet explained all of the details of the My sales person Stephen Hague was very knowledgeable and made the process simple and hassle free. Jeremy and Janet explained all of the details of the contract and did not use any high pressure tactics. I highly recommend Big Star Honda. More

feels like buying a car from good friends I worked with Jafar and got helps from Lee and Burke. They were great. They guided me step by step, taking time and bearing me. I highly recommend the I worked with Jafar and got helps from Lee and Burke. They were great. They guided me step by step, taking time and bearing me. I highly recommend these guys for your next car purchase. More

Trade in Geraldo called us for 2 weeks to go trade in are crv I told him I don't want him to waste are time and that's what he did. I was very disappointed wi Geraldo called us for 2 weeks to go trade in are crv I told him I don't want him to waste are time and that's what he did. I was very disappointed with y'all communication. More

Excellent honest car buying experience Dylan Nguyen was our salesman and he was great. He took care of all my questions and prepared everything we needed without any tricks to close fast. Dylan Nguyen was our salesman and he was great. He took care of all my questions and prepared everything we needed without any tricks to close fast. I was very specific what I wanted and Dylan gave me exactly what I wanted without any tricks or upsell. Bert did our final papers and went over some warantee options. He was also very expeditious and thorough. I point this out because I am very leary of car salesmen and hate wasting my time and being tricked. But Dylan was very upfront and all the contracts reflected exactly what we agreed on. I definitely RECOMMEND BIG STAR HONDA for a great car buying experience! In contrast, I went to Honda of Katy and that was the most frustrating experience of a dupe, bait and switch, and upsell. More

Great Experience! Excellent customer service even when you arrive just before closing time! It was a great experience and we were able to drive away with the car we wan Excellent customer service even when you arrive just before closing time! It was a great experience and we were able to drive away with the car we wanted and are very satisfied with both the car and the service we received! More

Excelent service from the sale man It's the best experience to purchase my new Honda Accord last week at this dealer. The most impressive is the sale man I had, Mr. Anthony Nguyen. Pric It's the best experience to purchase my new Honda Accord last week at this dealer. The most impressive is the sale man I had, Mr. Anthony Nguyen. Price bargain, paper work process, and finance were as fast and easy as I bought grocery. I feel very lucky to buy my car through this honest sale man. Thank you very much , Mr. Nguyen. More

Excellent Experience The smoothest car buying experience I have ever had. Everyone was friendly. Financing process was smooth and quick and It didn't take all day! The smoothest car buying experience I have ever had. Everyone was friendly. Financing process was smooth and quick and It didn't take all day! More

Good deals, good services I bought a new accord 2016 in this dealer. Anthony Nguyen who is a good salesman is so enthusiasm to help me find what I need. I have some friends who I bought a new accord 2016 in this dealer. Anthony Nguyen who is a good salesman is so enthusiasm to help me find what I need. I have some friends who also need tof buy a new car. I will recommend them to come this honda bigstar and get the best cars they want. More

horrible service experience from Big Star Honda! i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! After a quick search online,i found that it literally takes 5 minutes to remove sunroof glass. I ordererd online($380 shipped) honda genuine part under full warranty.i removed the old sunroof glass in under 5 minutes.I spoke with a service rep Khara and she assured me they had to remove the headliner and "everything" on top to do the job.WRONG.They were trying to charge me $990 for 5 minutes of work.i sent emails to the service director garry morris and others and still havent got any replies.dont take your car there,they are out to rip you off!check online and you can usually find the answer. More

DONT WASTE YOUR TIME NEGOTIATING WITH DYLAN...UNPROFESSIONAL single star because by default i need to rate in order to post...otherwise negative star...Senior Sales Consultant( Dylan D Thornburg) is nothing but single star because by default i need to rate in order to post...otherwise negative star...Senior Sales Consultant( Dylan D Thornburg) is nothing but a receptionist. Though he is designated as above he doesn't have access to the prices("numbers" as said by his general manager) ..so i did not understand why we are dealing with him for rate negotiations. NEVER EVER believe in his words.. WORST Exp when compared to any kind of sales executive... We wasted more than 3 hrs and after 3 hrs manager came and told he doesn't have access to numbers..so what ever we negotiated its waste and when asked why we were being negotiated he simple apologized....For people who think that we should call before we go...we even did that and asked for an estimate.. we also informed him that if he can negotiate a better deal ( 22k for honda civic ex-t 2016) we would come otherwise there is no point in wasting both times. he promised over phone but when we went there he negotiated till 21500 but he quoted 22900 ...this is his scrap management skills.. I was told by my friends that he is not even worthy to waste my time in writing my review but you never know...such reviews might be helpful for others... which in my case i followed some fake reviews.. • • • More