Ken Garff Big Star Honda

First Time I've heard so many horror stories about going to a traditional dealership when working at CarMax, but I decided to go try it out myself and I am so gl I've heard so many horror stories about going to a traditional dealership when working at CarMax, but I decided to go try it out myself and I am so glad I did. My sales consultant, Stephen Hague, was very professional and he made the process super easy. He made it all about what I wanted and made sure I got it. It set my expectations very high for a traditional dealership and I will MOST definitely recommend Stephen and his manager. More

First time buyer!! Dylan /Janet and everyone were really helpful they answer all our questions Everything went really smooth and understanstandable. We highly re Dylan /Janet and everyone were really helpful they answer all our questions Everything went really smooth and understanstandable. We highly recommend big star honda. Excellent customer service .. More

BEWARE -- unethical, probably illegal behavior I originally gave this dealership a great review. I bought my Honda Fit NEW in May 2015. This past month my bumper was damaged and so I took my car in I originally gave this dealership a great review. I bought my Honda Fit NEW in May 2015. This past month my bumper was damaged and so I took my car in. The auto body shop said the car had already been worked on previously, before I bought it. It had been re-painted and there had been body damage so a side panel was removed and repainted. The work was shoddy too and there was a small paint drip I never noticed. The paint was not fully blended and buffed and they did not remove the side window to properly paint the side. I got a quote to get the car repaired properly and it is $2100, not including rental car fees for up to two weeks. Needless to say this was NOT disclosed to me before I bought the vehicle. I had called the manager about this but only got a voicemail and my call was not returned. I am pursuing this unethical behavior with the Better Business Bureau and small claims if I need to. Buyer beware!!!!!!! More

great services and quick deal I bought second car at this dealer.The salesman honored to make quick deals and I like the professional service from sale and financial team answers a I bought second car at this dealer.The salesman honored to make quick deals and I like the professional service from sale and financial team answers all questions I asked. More

Good Experience buying new Accord - Piyush Kothari Excellent customer service! Purchased new Accord today and very happy with the service provided by sales manager Bradley and other staff. Recommended Excellent customer service! Purchased new Accord today and very happy with the service provided by sales manager Bradley and other staff. Recommended for new buyers Thanks Piyush. More

New car buying We went in and out was quick and easy. Had a great price and am very happy with the service we had from Steve Fountain and the finance person Ms. Chan We went in and out was quick and easy. Had a great price and am very happy with the service we had from Steve Fountain and the finance person Ms. Chang. More

New Honda civic coupe Victor was really helpful and answered all my questions. I was really satisfied and, i would highly recommend big star honda. You guys are awsome Victor was really helpful and answered all my questions. I was really satisfied and, i would highly recommend big star honda. You guys are awsome More

Super quick. Got a used 2014 Accord sport in awesome condition...the process was quick and painless....the only reason it took as long as it did was because I was Got a used 2014 Accord sport in awesome condition...the process was quick and painless....the only reason it took as long as it did was because I was shopping around. I ended up getting the best price and condition for the car I wanted....King Leo was great, treated me like his son and the used car manger , his name escapes me but he was awesome as well....good job Big Star on making this process smooth as possible. More

Truly a hassle-free experience Danny Tran helped me at the beginning by giving me a great price so I came in to look at the vehicle. He greeted me and got the car brought out to the Danny Tran helped me at the beginning by giving me a great price so I came in to look at the vehicle. He greeted me and got the car brought out to the front. From there, I was helped by Dylan Nguyen, who made the car buying process stress free. I would say this was the most positive experience I have had when purchasing a car. More

Trade in Worked something out for us with the payments the process was fast and they explained the whole contract before signing and the staff was super nice Worked something out for us with the payments the process was fast and they explained the whole contract before signing and the staff was super nice they made sure we felt comfortable More