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Ken Garff Big Star Honda

Houston, TX

4.1
431 Reviews

11200 Gulf Freeway

Houston, TX

77034

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Showing 431 reviews

June 24, 2023

I have a great interaction with the Jason Foster and the finance team today! Jason was pleasant and engaging throughout the entire process. More

by james_deleon70
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Foster
June 15, 2023

The service department was able to take my car in quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Giraldo
June 10, 2023

The dealership was most inviting, the sales representative most well informed and helpful and it was a pleasure meeting all the sales team at Big Star Honda. Fr. Jim Courville More

by frjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Tran, Michael Nguyen, Earnest Williams
June 04, 2023

Excellent customer service from ability to make online appointment to completion of service. Best experience I have had in over 20 years. More

by nestor.santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel Perez
June 03, 2023

Excellent service and customer service. Very efficient. Very nice atmosphere And very nice people very professional More

by Jorge
Recommend Dealer
Yes
Employees Worked With
Dylan
May 14, 2023

First maintenance check in for my new Honda CR-V. Appointment time honored. Agent was friendly and courteous. Wait time for completion of maintenance check was a little over an hour. Overall great se More

by theriamalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudolpho Martinez
May 13, 2023

The service department was great but the sales department needs alot of work maybe training More

by JinaF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Moreno
April 14, 2023

Close by my work site, awesome customer service! I plan on going there in the future for great service! More

by Odyssey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Pham
April 01, 2023

Did good service in a timely process. Had car ready the next day for pickup. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service dept very helpful
March 31, 2023

I came in for an oil change and was attended right away by one of the service advisors. I received great customer service from Phu! It was neat to also get a quick video update of my car from Fatima. She d More

by KennyTheAccord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phu, Fatima