Ken Garff Big Star Honda

Mr. Nguyen answered all of our questions and was very courteous throughout the whole visit! I definitely recommend this place! Thank you to the whole team. answered all of our questions and was very courteous throughout the whole visit! I definitely recommend this place! Thank you to the whole team. More

overall the people especially seller and management Helpful people especially No punching big selection to choose a pleasure and great experience pick the right vehicle at right price all can I say tha Helpful people especially No punching big selection to choose a pleasure and great experience pick the right vehicle at right price all can I say thank you very very much More

Gave me the exact car and exact deal I was looking for Mike and his general manager, Martin, helped me in any way they could to make sure I was leaving as a satisfied customer that day. Mike and his general manager, Martin, helped me in any way they could to make sure I was leaving as a satisfied customer that day. More

Felt taken advantage of I would put 0 stars except they had the car I wanted in the color I wanted which was hard to find at other dealerships. So I added 1 star for that. In I would put 0 stars except they had the car I wanted in the color I wanted which was hard to find at other dealerships. So I added 1 star for that. In my entire life, I’ve never given below a 3 Star for anything. Overall, it was a horrible experience. I felt that they were taking advantage of hurricane Harvey victims and of the demand on cars since Harvey had flooded out millions of cars in Houston. I’ve owned 5 Hondas so far. I’m obviously a repeat customer. This was the worst experience of them all. The internet sales person (who seemed straight forward and nice, but was powerless in terms of negotiating sales price) said they’d match any other offers we received, however upon trying to negotiate price, he was only willing to offer $60 off MSRP. Manager offered about $300 off. Even the General Manager only went up to $600. The GM is really the person who makes me livid when I think back to this experience. I got an internet offer from another dealership for $2,300 off MSRP. GM said there was no VIN number associated with the deal so it wasn’t legitimate. He said “anyone can put an email together with an offer”. In other words, he implied I was committing fraud by forging an offer from another dealership. He also called my spouse “baby”. They also kept trying to add on various fees/services. Since the car was just delivered that day, none of the usual dealership add-ons had been added on, and we chose to not have them added on, yet they were trying to charge us for them. The GM said that even though the feature has not been added on, we still had to pay for it because the dealership has paid for it. They added the Destination fee on twice. The Destination is already included in the MSRP price. For confirmation, you can see it on the Honda website. I’m willing to pay the Destination fee, of course, just not twice. By the end of the night, the sales guy wouldn’t even look me in the eyes. I also had to come back later because they didn’t complete the state inspection prior to sending me home with the car. I do not recommend this dealership. More

Customer happy Mr Jose Mercado was awesome sales person very professional very respectful he help me a lot on my decision about what to get his boss Danny also dodo Mr Jose Mercado was awesome sales person very professional very respectful he help me a lot on my decision about what to get his boss Danny also dodo a great job he put a big smile on my face I believe customer satisfaction is the fist thing they do thanks to me Jose Mercado and Danny they are awesome!!! More