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Ken Garff Big Star Honda
Houston, TX
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
April 02, 2018
Nice experience Saleas person is very friendly. Good knowledge on the product. Very competitive pric. Overall I am satisfied purchasing Honda Odyssey with Bigstar Hon Saleas person is very friendly. Good knowledge on the product. Very competitive pric. Overall I am satisfied purchasing Honda Odyssey with Bigstar Honda. I recommend others for big star Honda. More
by Sridhar Reddy Sunku
Employees Worked With
Michael Nguyen
March 31, 2018
I’m very happy with my new purchase of a Honda CRV! Big Star Honda was very personable and friendly. They listened to all of my criteria in a vehicle. I’m very happy about my purchase and would definite Big Star Honda was very personable and friendly. They listened to all of my criteria in a vehicle. I’m very happy about my purchase and would definitely recommend their staff to anyone! More
by gmccann120
Employees Worked With
Erin Jones , Martin Carcano
March 23, 2018
Absolutely horrible and unprofessional. This place has probably the worst customer service. We are a big Toyota family and we decided to give Honda a chance with a new CRV. My father had spo This place has probably the worst customer service. We are a big Toyota family and we decided to give Honda a chance with a new CRV. My father had spoken to sales person days prior and was promised a set price of $25,000. When we came the sales person tried to sell us the SAME car for $30,000!!! The NERVE. He was very disrespectful and insulted my mom. The sales person is Felipe Canales. Do NOT go to him! He would cut off my dad when he was trying to negotiate a price with him, super unprofessional. Before we got into numbers we were promised the rubber floor mats. After we picked up the car the rubber floor mats were not there. Not only were the floor mats not there our car had a huge oil stain in the passenger seat. We called Big Star Honda to ask for them and we were put on hold 3 times and those 3 times they hung up on us. After they finally picked up Felipe told us that they lost too much money on our sale and that if we really wanted the floor mats we'd have to pay $200 for them when we were clearly promised them regardless of what we ended up paying for the car. If they really lost too much money we'd be more than happy to return the car and get our money back. There are plenty of dealers who'd be happy to assist us. It's safe to say we're NEVER going back to Honda or this location More
by canaleslizzy
Employees Worked With
Felipe Canales
March 22, 2018
Car purchase Enjoyably fun atmosphere, salesman was very helpful. I love my car purchase. I originally went to this dealership thinking I would get the run-around Enjoyably fun atmosphere, salesman was very helpful. I love my car purchase. I originally went to this dealership thinking I would get the run-around like other dealerships, but to my surprise i didnt have that experience. More
by Veneshia25
Employees Worked With
Jose Mercado
March 21, 2018
Good experience Good sales good price better thant other dealerships i recoment this dearlership honda on 45 highway all the staft they were so nice i also i get to g Good sales good price better thant other dealerships i recoment this dearlership honda on 45 highway all the staft they were so nice i also i get to get the car i want when i tell them what color and all i want on that car i will come back if i need another car awesome service More
by Heverbasurto1988
Employees Worked With
Chris Jones, Dustin Simon
March 15, 2018
My experience My experience was fast and easy my husband had been dealing with Ryan over text and he was wonderful. When I arrived he was not in so someone else hel My experience was fast and easy my husband had been dealing with Ryan over text and he was wonderful. When I arrived he was not in so someone else helped me out. When Ryan arrived he went far and beyond to make sure they had taken good care of me. More
by Awilcox
Employees Worked With
Ryan and Steve
February 17, 2018
Great Servixe Great service. Sales people were not pushy and gave time to decide. Worked with challenged credit. Had a great experience at Big Star Honda. Will buy Great service. Sales people were not pushy and gave time to decide. Worked with challenged credit. Had a great experience at Big Star Honda. Will buy from there again. More
by Jessicas
Employees Worked With
Daniel O.
February 08, 2018
Friendly honest relaxing Sales person was friendly and extremely knowledgeable and didn’t hesitate to go above and beyond to answer all of questions quick and painless experie Sales person was friendly and extremely knowledgeable and didn’t hesitate to go above and beyond to answer all of questions quick and painless experience and most importantly we left with perfect vehicle for us More
by Over17
Employees Worked With
Jose Mercado
February 05, 2018
Excellent customer service, purchased honda CRV, I would highly recommend everyone to visit this dealership. Very good interpersonal communication. Easy access, customer service, purchased honda CRV, I would highly recommend everyone to visit this dealership. Very good interpersonal communication. Easy access, flexible approach. Accountability and integrity is highly appreciated. Overall very good experience. More
by Sophia Thomas
Employees Worked With
Daniel
February 05, 2018
New car purchase The sales representative, Leo Kanu, made every effort to close the deal including speaking with his manager Geraldi. The came to an equitable agreem The sales representative, Leo Kanu, made every effort to close the deal including speaking with his manager Geraldi. The came to an equitable agreement and the finance rate was exceptional. More
by WP
Employees Worked With
Leo Kanu
