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Ken Garff Big Star Honda
Houston, TX
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
December 08, 2019
Prompt Repair Service My battery died after having the car only a year. Big Star Honda replaced the battery and completed an alignment, within a few hours, despite NOT havi My battery died after having the car only a year. Big Star Honda replaced the battery and completed an alignment, within a few hours, despite NOT having a scheduled appointment. More
by oshonmist
Employees Worked With
Juan "Johnny" Baldez
November 05, 2019
Sales and Management Lack Integrity I visited the dealership on 11/5/2019 for a scheduled appointment after speaking with both William in pre-owned sales and one of the managers named Mi I visited the dealership on 11/5/2019 for a scheduled appointment after speaking with both William in pre-owned sales and one of the managers named Mike. They both confirmed the availability of the vehicle I inquired about. Prior to my arrival, William committed to calling me back with answers to a few questions I had about the vehicle. When I did not immediately hear back from him as promised (allegedly due to him being with another customer), I was transferred to Mike who stated the car was being serviced. He assured me the vehicle was still available for purchase despite some discrepancies I sought to clarify. Since I was already in the area on business, I kept my scheduled appointment. Shortly after arriving, I was told that William was with a customer. After waiting for about five minutes, I finally met William who asked what did Mike tell me about the car. I found this to be quite odd as Mike indicated that William came to him for the second key during our earlier call. William claimed that he never spoke to Mike but this didn't make sense. Why else would he ask me about the conversation between Mike and me if they'd never spoken. After a brief charade with William (he was fidgety, avoided eye contact, and had a shaky voice), he soon confessed that the car actually was not at the dealership because it had been sent to auction...typical bait and switch to lure a customer to the dealership in hopes of selling a different vehicle. This infuriated me to say the least and certainly shows a lack of integrity in both men. I will NEVER return to this dealership, nor would I recommend them to anyone. They should have been honest from the beginning and simply shared that the vehicle was no longer available. This dealership also falsely advertised that this was a one owner vehicle when the CarFax clearly showed two previous owners. People like William and Mike perpetuate a lack of trust between buyers and dealerships. Utterly shameful... More
by Seasoned Car Buyer
Employees Worked With
William, Michael Nguyen
October 26, 2019
Honda CR-V Purchased the CR-V EX-L after my Acura RDX was totaled. I like the size and options on the CR-V. I love Honda products! Looking forward to driving m Purchased the CR-V EX-L after my Acura RDX was totaled. I like the size and options on the CR-V. I love Honda products! Looking forward to driving my new baby. More
by GrannyHou
Employees Worked With
Will Holderfield
October 22, 2019
Buying a new car I am a customer here for over 20 years Tried to buy a new car here. I was treated really bad by the management I decided not to buy a new car here. I am a customer here for over 20 years Tried to buy a new car here. I was treated really bad by the management I decided not to buy a new car here. I am buying from another dealership I feel really bad that i am not coming back antmorr More
by Mark assouad
Employees Worked With
Geraldi general manager
October 21, 2019
“Friendly experience ” Good quality employees, that helped me and my family get the car that I wanted, thank you! For the good job and service that y’all gave me. Big star H Good quality employees, that helped me and my family get the car that I wanted, thank you! For the good job and service that y’all gave me. Big star Honda. More
by Rafael dela Fuente
Employees Worked With
Alex Garcia
October 12, 2019
Great and efficient service! Will and Felipe were awesome and very personable. Would definitely recommend!I got a great deal and am very pleased with my purchase. and very personable. Would definitely recommend!I got a great deal and am very pleased with my purchase. More
by Taylor
Employees Worked With
Will and Felipe, Chris Jones
October 10, 2019
Better Than Expected Does anyone really enjoy the dealership experience? Alex Garcia made ours much more comfortable than I expected. With his help we made a good choice Does anyone really enjoy the dealership experience? Alex Garcia made ours much more comfortable than I expected. With his help we made a good choice and a fair deal. More
by RouseMeNot
Employees Worked With
Alex Garcia
October 05, 2019
Wonderful Very helpful and fair, this is the second car I bought at this store, and every purchase has been fast and easy, will recommend this store to anyone l Very helpful and fair, this is the second car I bought at this store, and every purchase has been fast and easy, will recommend this store to anyone looking to buy s Honda More
by Civic 2019
Employees Worked With
Ruth Gonzalez , Martin Carcano
