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Ken Garff Big Star Honda
Houston, TX
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
January 22, 2020
Never do business with this dealer Saturday, I made appointment for Sienna 2016 test drive on MONDAY. Before coming, I called to make sure it is still there. Sales (known name) confir Saturday, I made appointment for Sienna 2016 test drive on MONDAY. Before coming, I called to make sure it is still there. Sales (known name) confirmed that it is in stock and ready for test. I drove for one hour to dealer.. Sales who was on phone did not show up . Other sales came out and informed that car was sold on SATURDAY !! I will never take a look to this dealer website. Not recommended More
by Unsatisfied_Customer
Employees Worked With
First lady .who made appointment. Second lady who confirmed car availability (name will be provided if needed)
January 20, 2020
Great experience, fast and easy. Our sales person (Ruth) was very helpful and had a smile the entire time, eventhough I changed my mind on which car to choose from. Overall great experience as usual and wou was very helpful and had a smile the entire time, eventhough I changed my mind on which car to choose from. Overall great experience as usual and would recommend Big Star to anyone looking to purchase a car. More
by Sammy
Employees Worked With
Ruth Gonzales
January 19, 2020
Great experience overall, sales, service, financing. Highly recommend sales rep, Chris Tran; and Janet Chang, finance manager. We were in and out less than 2 hours. Despite resistance to negotiate on Highly recommend sales rep, Chris Tran; and Janet Chang, finance manager. We were in and out less than 2 hours. Despite resistance to negotiate on our Navigator price and our trade-in, they compromised and worked with us to fair price for both! More
by CurtisF_Montgomery Tx
Employees Worked With
Chris Tran, sales. Janet Chang, finance.
January 10, 2020
We purchased a certified pilot. They could have explained the certification better. They also took way to long with the transaction. We were also missing a remote for the dvd. We were promised to receive it the certification better. They also took way to long with the transaction. We were also missing a remote for the dvd. We were promised to receive it on the mail and 3 weeks later never came. It the little details that makes a difference in the buying experience. Given them a rating of 3 because the car was price better than other places. More
by Soto
Employees Worked With
Chris
January 03, 2020
For cars that don't pass inspection Do not trust anything these people say and DEFINITELY DO NOT BUY ANYTHING FROM THEM! I purchased a used 2017 vehicle from Rene Rodriguez in August of Do not trust anything these people say and DEFINITELY DO NOT BUY ANYTHING FROM THEM! I purchased a used 2017 vehicle from Rene Rodriguez in August of 2019 only to discover, after taking it to a dealership in Austin, that the vehicle could not have passed a Texas inspection. Rene at Big Star Honda had very "generously" sold me an extended bumper to bumper warranty that covered anything "bumper to bumper" for an extra $2500. So, hearing the news that my new car needed work, I thought, no problem—I've got an excellent warranty (through AWS). Turns out that they covered absolutely 0% of the cost of a new catalytic converter, wheel bearings and brakes! Needless to say, I wouldn't recommend giving any business with Big Honda. They have horrendous customer service. I've called multiple times to ask about the warranty and sale of a car that didn't pass inspection and they've given me the run around, handing me off from person to person with no progress ever being made. More
by meredith.clark.patrick
Employees Worked With
Rene Rodriguez
December 21, 2019
Best dealer ever, they treat you as family, I buy all my cars in this dealer again and again for the las 7 years, they are professional and the environment are very friendly. cars in this dealer again and again for the las 7 years, they are professional and the environment are very friendly. More
by Manny
Employees Worked With
Ruth
December 19, 2019
Very friendly and helpful. All agents work completely professional. I came here so many times from 2017. One 2017 HRV for my grand daughter . One 2019 CRV for my sister in law and now one 2019 CRV for my professional. I came here so many times from 2017. One 2017 HRV for my grand daughter . One 2019 CRV for my sister in law and now one 2019 CRV for myself. And also thank for Micheal Nguyen . He try the best to find out one dream car for me. Thank you More
by ldt47
Employees Worked With
Michael Nguyen
