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Ken Garff Big Star Honda
Houston, TX
431 Reviews
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Showing 431 reviews
November 17, 2020
THIS PLACE IS SHADY , THEY DON'T DO THE WORK THEY SAY THIS PLACE IS SHADY , THEY DON'T DO THE WORK THEY SAY THEY ARE DOING, AND WHEN CONFRONTED THE SERVICE DIRECTOR ROBERT QUINTERO LOOKED LIKE A DEER IN THIS PLACE IS SHADY , THEY DON'T DO THE WORK THEY SAY THEY ARE DOING, AND WHEN CONFRONTED THE SERVICE DIRECTOR ROBERT QUINTERO LOOKED LIKE A DEER IN THE HEADLIGHTS> HE ACTUALLY HAD THE AUDACITY TO SAY HE DIDN"T KNOW WHAT HIS SERVICE GUYS DO>SO WHY DO THEY PAY YOU TO BE A SUPERVISOR??? i brought my pilot here for a 75k service because its close to my office. i explained to the service writer JOHN GIRALDO what i needed, right then and there i should have know better, but the 75k service was just an oil change $54.95 and tire rotation $24.95 (this doesn't include balancing). i give him my keys. he said it would not take more than an hour, so i waited. (1:15 turnaround). JOHN comes and gets me, i pay for the service and before I head out, he says make sure to comment excellent on his survey and takes out this stamp and stamps I Strive for EXCELLENT JOHN GIRALDO on my receipt.(WHAT A JOKE) As i'm leaving i turn on to the service road and i start thumbing through the display screen to clear it all out . thats when i notice the tire pressure screen wasn't different then when i left it. so i turn around head back and let JOHN GIRALDO know that I paid for a rotation but they didn't perform the task. I asked to speak to a manger/supervisor, confronted him regarding and the rest is history... this is a dishonest auto mechanic shop/service center. BUT WHAT DO YOU EXPECT WHEN THE GENERAL MANAGER MARTIN CARCANO DOESNT HAVE THE xxxxx TO CALL YOU BACK TO DISCUSS>>>>> More
by mclasen97
Employees Worked With
ROBERT QUINTERO and JOHN GIRALDO, Martin Carcano
October 10, 2020
Not pleased with the quality of service from the manager(Mike) to the service (Robert). Would not go back if I was given a free car. Not worth the headache. Driving from Baytown 4 times to get issue manager(Mike) to the service (Robert). Would not go back if I was given a free car. Not worth the headache. Driving from Baytown 4 times to get issues resolved. Only excuse is it was a cash deal so a month later the manager can’t talk to me. More
by teddy.charlery
Employees Worked With
John Vandiver, Josset Vences, Dustin Simon
October 09, 2020
Everyone was very friendly and helpful and everyone observed mask protocol. I was surprised that I was seen by a salesman so quickly. It was a pleasure to have Ishmael Hernandez usher me through the pu observed mask protocol. I was surprised that I was seen by a salesman so quickly. It was a pleasure to have Ishmael Hernandez usher me through the purchase process. Ishmael even stayed late to deliver the car to my house because the road test folks were overwhelmed. Thank you Big Star Honda for a pleasant experience. More
by dan
Employees Worked With
Ishmael Hernandez
September 02, 2020
Ruth Was exceptional, great customer service caring and she was able to explain all the details she also help me connecting to Bluetooth and some accessories on the car she was amazing. I will totally reco she was able to explain all the details she also help me connecting to Bluetooth and some accessories on the car she was amazing. I will totally recommend her to friends and family. More
by cuevam1972
Employees Worked With
Ruth Gonzalez and Juan Garza, Josset Vences
August 22, 2020
Daniel O. and Janet were outstanding. Both are very friendly and professional. Easy to work with. 5-stars!!! I would recommend this dealership and these two employees to anyone. friendly and professional. Easy to work with. 5-stars!!! I would recommend this dealership and these two employees to anyone. More
by desch
Employees Worked With
Daniel O. And Janet
August 13, 2020
Friendly and Persistent Garardo helped with every detail of my used Pilot purchase! He was friendly and competent throughout the long process of buying my vehicle which was Garardo helped with every detail of my used Pilot purchase! He was friendly and competent throughout the long process of buying my vehicle which was a new arrival to their inventory. More
by jeraleesmith
Employees Worked With
Gerardo
August 08, 2020
The people were really friendly and personal, I felt welcomed right away. They made sure I was taken care of and went above and beyond all of my expectations. welcomed right away. They made sure I was taken care of and went above and beyond all of my expectations. More
by Jaylyne Gonzalez
Employees Worked With
Felipe
August 06, 2020
I would love to say that I was able to purchase a car from this dealership but it would appear that all they felt like doing was lying about the cost of the car and adding additional usurious fees. The from this dealership but it would appear that all they felt like doing was lying about the cost of the car and adding additional usurious fees. They charge $500 for a window tint that was already on the car and had a lifetime warranty since the car originated at this dealership. They refused to remove this fee acknowledging that they did nothing to add the tint but just wanted the extra profit. They then had $800 in "Dealer" prep which they said was to cover the detailing and new tires and whatever else they had to do in getting the car "frontline" ready. These fees were not included in the price of the car but in what they labeled "Aftermarket equipment expenses". As we did not agree to these terms they refused to remove them from the cost, even though they made the $500 initially when they sold the car in 2017. Let's also throw out there that they proceeded to insult educators saying that even though they are underpaid and have to provide utensils for students an extra 12 months and an extra $50 a month is perfectly fine because "they get raises each year and possible bonuses". It worked out to be an extra $5200 that was advertised. Martin, the general manager, proceeded to curse out and insult my underwriter and make snide remarks about her to me during the discussion of why charging for a service someone else already paid for is double-dipping a wrong. If you are in the market for a car I recommend you find someplace who isn't completely lying to you about the cost of the car. More
by j.m.federbush
Employees Worked With
Martin Carcano
August 04, 2020
Juan was extremely helpful, and patient I’m very satisfied with his service. It was a very stressful moment but he made the process worth it. satisfied with his service. It was a very stressful moment but he made the process worth it. More
by Liana1498
Employees Worked With
Juan pineda
May 17, 2020
Great team! Very informative! Process was easy and pleasent. I got a great car for a great price. Thank you for everything! God bless you all! pleasent. I got a great car for a great price. Thank you for everything! God bless you all! More
by Hernandezselina
Employees Worked With
Alex Garcia Bryan Fuqua
