Ken Garff Big Star Honda

I purchased my vehicle at the beginning of the year. I came in knowing the exact make , model and trim I wanted (24’ civic touring). The process, while a bit drawn out was fine. I paid half the price up I came in knowing the exact make , model and trim I wanted (24’ civic touring). The process, while a bit drawn out was fine. I paid half the price upfront , and financed the rest. Not overly pleasant, but easy enough. However , as is too often the case the pleasantries stop after your purchase is complete, and paper work is signed . I had to take my car in for a transmission recall last week. It was an inconvenience from start to finish . It took three calls to get the appointment schedule , due to the rep in the service department stating there was “no recall on file” despite me confirming with Honda itself prior to calling and giving the rep my vin. She would not schedule an appointment and told me to do a walk in with the recall notice in hand to schedule (not to walk in and receive service , but to walk in and schedule) . I had to call three more times before being given an appointment. I was told to bring my car in on Saturday prior to 8:30 AM to have it serviced . I did , however my car was not even touched this day . I was notified at 4pm that day that I would be without a vehicle until the following week. I was not offered any type of accommodation, aside from an Uber to pick up the car when it was ready . When I went to pick up my car the experience was curt and rude . I was handed my keys and left in a parking lot in the middle of a Hot Houston day . My car was not driven to the front to meet me, nor did anyone even offer to show me where my car was parked. Lastly my car was not washed , despite multiple car care packages up sold to me including one with multiple “free” car washes. This is actually the second time I brought my car in to be serviced , requested to cash in on one of my car washes and it flat out not be done . If you’re buying a brand new car like I did , I’d imagine the need to go in for services/parts may be minimal and the inconvenience/unsatisfactory service may not be as often of a reoccurrence but if you’re buying a used car and will need to contact them more frequently I would advise you to maybe explore other options before committing . Also EVERYTIME I go in or receive a call , they refer to me by a name that’s not mine . Despite correcting them multiple times . It’s like I paid you 15k up front , pay 500$ every month , the literal least you could do is call me by the name that’s on the screen / paper in front of you when you reach out. That is quite literally the bare minimum More

Terrible Experience at Big Star Honda – Unethical Practices and Rude Staff My experience with Big Star Honda was nothing short of a nightmare. From the start, they coerced me into paying for windo Practices and Rude Staff My experience with Big Star Honda was nothing short of a nightmare. From the start, they coerced me into paying for window tint as part of the deal, but then refused to let me choose the product I wanted. Instead, they cited some vague, unwritten policy that no one could clearly explain, which conveniently allowed them to choose the tint after the fact. This shady practice feels like nothing more than a bait and switch. The sales guy, Daniel Okwuokenye, was incredibly rude and dismissive. When I questioned the policy, he not only refused to help but also made a small, yet deeply offensive racial remark comparing "illegal" car tint to buying a BOMB (....like WHAT?!?!) one could only assume he mentioned this because of my skin color (my family is originally from india). This kind of behavior is absolutely unacceptable in any setting, let alone from a car dealership that's supposed to value its customers. To make matters worse, Paul, who is supposedly a manager, had the customer service skills of a worn-out seat cushion. His condescending attitude and unwillingness to address my concerns only added to the frustration. After a lot of back and forth, Rene finally agreed to get the tint done, but I didn’t even get to bring the car in for three weeks because they kept pushing me back. Apparently, someone was on vacation, but this was never communicated at the beginning of the whole deal. The entire process was a huge inconvenience, all for something I was forced to pay for as part of the deal. This experience has left a very sour taste in my mouth, and I will never recommend Big Star Honda to anyone. If you value your time, money, and dignity, avoid this dealership at all costs. More

I purchased a brand new 2024 Civic in December 2023/Jan. 2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as pas 2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as passenger. While driving, it was clear the wheel was still not centered and, when centered, my Civic pulled right. I saw Mr. Navarrete adjusting the wheel back to off-Center several times to avoid the pull...Mr. Navarrete drove it for about 20 minutes and conclude it was "just a drift." Sir, new cars don't drift off to one side consistently - there are clearly issues with this vehicle - 4 to 5 alignments have been done, and there had been an engineer apparently on site as well; however, when I asked for the engineer’s report, or notes, I was told, "there is nothing written down, and there is no report.” I have not ever heard an engineer who doesn’t not make a written report on an issue. The possible name of the engineer is, "Bill Nu." I asked how that is spelled - Mr. Navarrete just ignored me. I told Mr. Navarrete, that I was just not sure of the safety of the car as my wife and toddlers drive in it - and if he can try rotating and balancing the tires - he said he cannot. Mr. Navarrete did not show care for the safety of my family and children. He’d mentioned to me that I can call Honda back with my current case number and go to another dealership to look, because he could not do anything to it. My number is on file. Thanks. More

I can't thank Michael Nguyen enough for providing such an excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La R excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La Rosa was excellent as well. I will be coming back to this dealer. I love my new car! More

This dealership has a very good customer service that will bring you back. Excellent customer service. will bring you back. Excellent customer service. More

Great I love bringing my car , I will buy my next car from Big Star from Big Star More

The customer service was great. Dylan Thornburg was Awesome and did an excellent job . I will definitely come here again. Dylan Thornburg was Awesome and did an excellent job . I will definitely come here again. More

Took my car in for an oil change and it needed other services. Dylan was able to get me in and worked to make sure all of the services were performed timely. Appreciate the attentiveness and updates thr services. Dylan was able to get me in and worked to make sure all of the services were performed timely. Appreciate the attentiveness and updates throughout. Thanks More

A+ rating of Ross, the service provider. Outstanding support and very courteous and friendly. Will make sure to contact Ross next time. Outstanding support and very courteous and friendly. Will make sure to contact Ross next time. More

Real good everything was wonderful the sale person was good and the finance manager was wonderful to good and the finance manager was wonderful to More