Ken Ganley Westside Imports - Service Center

Came in for a recall on the remote start. It only took an hour and I even had breakfast there. The only thing I would ask in the future would be that if you need to bring in both fobs for any reason that an hour and I even had breakfast there. The only thing I would ask in the future would be that if you need to bring in both fobs for any reason that they tell you that when you make the appointment. I had to return home for the second key fob and go back. Just a suggestion. More

I've had my Routan for about 6 months and I've had it in for service twice so far. The service has been perfect, especially since it's all covered under warranty - oil changes, tire rotations, et had it in for service twice so far. The service has been perfect, especially since it's all covered under warranty - oil changes, tire rotations, etc. The staff are friendly and I've never had an issue with them. One odd thing about the dealership is, when I dropped off my vehicle after the service department closed, I used their after hours drop box. I filled out the form, put my car key in the envelope and slid it through the slit in the door. Then I stepped on a hose and the whole door opened! Other cars were inside and my keys were just sitting on the ground exposed for anyone to take, because the large garage door was now open. Luckily, an employee drove by (out of nowhere) and helped me. He put my key and envelope in the service office and closed the door. If he hadn't been there after hours, I would have had to hunt for a way to close the door. Otherwise, everything is great at this dealership. More

I brought my car in for a forty thousand mile service and Bill was extremely helpful in getting me a rental car along with completing the service in a timely manner. Bill was extremely helpful in getting me a rental car along with completing the service in a timely manner. More

The Service department is terrific but I will never buy a new car from them again. When I bought my new car, I had a good experience with Sales but not Finance. The whole process took 3 hours because of mult new car from them again. When I bought my new car, I had a good experience with Sales but not Finance. The whole process took 3 hours because of multiple errors in his paperwork. I even had to go back to sign a paper he forgot! The Finance people were rude and incompetent More

Compared to my previous experience at a Lorain County dealer, this service visit was a big improvement. They have a system, and although they had lots of cars in for service, my wait was only about an h dealer, this service visit was a big improvement. They have a system, and although they had lots of cars in for service, my wait was only about an hour for a diagnosis. My "check engine" light problem does need another appointment, but they were friendly and kept me informed. The waiting room was pleasant and there were plenty of stuff to read and TV to watch, and free WiFi, which I took advantage of. I must say, however, that charging customers $0.50 for a cup of coffee is pretty annoying when your repairs will likely be in the $100's. All in all, I was satisfied with the experience and I will return for service. More

I always have a positive experience with this dealership and I feel well taken care of here. When I am ready for a new VW I will be sure to buy it from this dealership and plan to continue to use Ganley fo and I feel well taken care of here. When I am ready for a new VW I will be sure to buy it from this dealership and plan to continue to use Ganley for service too. More

The service group is honest. That's the most important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean as is the car when the service is completed. More

I am so pleased with the service I receive at Ganley Hyundai. My car was used and I did not purchase it there. I took it to them for service one day since they were close and I will never go anywhere Hyundai. My car was used and I did not purchase it there. I took it to them for service one day since they were close and I will never go anywhere else. This dealership not only has my service business for as long as I have this car, but they will also have my business when I purchase my next car. The dealership is clean and the people are friendly. The waiting area is great and there is a computer I can use to log in to work and get my stuff done while I am waiting for service. I can't say enough about Chris and how well he treats me when I come in. He is friendly and explains everything to me and answers all of my questions. I will recommend this dealership and service department to anyone I can. Great job! More

Overall, the service was friendly, fast, courteous and couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. More

I continue to be very pleased with the service I receive at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. More