Ken Ganley Westside Imports - Service Center

From the moment I walked in everyone was courteous, kind, friendly and helpful! Victoria was sweet and very informative. I had a nail in my tire and Victoria did a great job explaining why it had to be rep friendly and helpful! Victoria was sweet and very informative. I had a nail in my tire and Victoria did a great job explaining why it had to be replaced, what options and cost was available and helpful when I requested to have the spare put on for now. Victoria helped me problem solve and make a decision I was comfortable with. Every time I asked for information, she quickly retrieved it for me and explained it well. The service was quick and I was on my way. When I had to bring my car back the next day, the experience was the same. Everyone was kind, courteous and helpful. This was one of the best experiences I have ever had at Ganley. I definitely am happy that this is my go to dealership now. I like the change of the express desk and Victoria is the perfect person to be there. Thanks for a great experience. More

Had a recurring problem that I tried to fix on my own several times. After explaining it on the phone, they knew it was a common problem and told me to drop it off. The part was overnighted and I was bac several times. After explaining it on the phone, they knew it was a common problem and told me to drop it off. The part was overnighted and I was back on the road the next day. They even changed a headlight bulb for me at no charge. Definitely recommended. More

The service department was so kind to take a look at my windshield wipers and why they were not releasing fluid, although the problem could have most likely been that the fluid was just frozen. I was glad windshield wipers and why they were not releasing fluid, although the problem could have most likely been that the fluid was just frozen. I was glad they did find the issue though, because it turned out a part needed replacing. Usually, I hate waiting around for a mechanic to finish my car, but I never mind here because of the nice lounge they have. I sat in a comfy leather chair and read a book I had with me. The gentleman who checked me in came in to explain what was going on. When I told him I had a few questions, he sat down and took the time to answer all of them. This took me by surprise, because usually everyone is too busy to take the time to stop and sit with you to make sure you get the advice you need. I feel well cared for when I visit this service center. More

I dropped off my car for my one year check-up. I rolled right into the shop via their automatic garage door, which was nice because you don't have to walk in the cold and ice. Victoria greeted me and provi right into the shop via their automatic garage door, which was nice because you don't have to walk in the cold and ice. Victoria greeted me and provided the necessary information I needed to leave my keys with the service center. I was told the car would be finished in 30-45 minutes. After returning to the shop to pick up my car, it was fully finished with all service points checked, with a car wash included...a very nice bonus. I was in & out in no time, and it was an overall great experience. I can't imagine it running any smoother. I could feel my car run better with the oil change, tire rotation, etc. Thanks! More

Staff was friendly, quick and professional. my car was finished well before i expected and even washed! the wait time to speak to service man was about 1 second and i was in and out within 5 minutes. finished well before i expected and even washed! the wait time to speak to service man was about 1 second and i was in and out within 5 minutes. More

I bought my Beetle used, and had numerous problems. As I bought my Beetle used, and had numerous problems. As soon as I came to your dealership I felt very comfortable. Every thing was explained clearly I bought my Beetle used, and had numerous problems. As soon as I came to your dealership I felt very comfortable. Every thing was explained clearly and the work was done in a timely manner. I would recommend your service to my friends and family. Nanci More

The work was done well and when I needed it. No appointment was needed and I had the pleasure of watching a "Buckeye Win" while I waited. appointment was needed and I had the pleasure of watching a "Buckeye Win" while I waited. More

Brought in two cars the same day, after work. Both had multiple problems, fixed one that evening picked up the other the next day. Good price fast service. multiple problems, fixed one that evening picked up the other the next day. Good price fast service. More

Brought my son's car in for scheduled service that took far less time than I expected. When we picked up his, decided to have maintenance done on mine. Got me in and our in a little more than an hour took far less time than I expected. When we picked up his, decided to have maintenance done on mine. Got me in and our in a little more than an hour for an unscheduled visit. I bought from another dealer but switched to Ganley some time ago. A great decision on my part! More

Have been here before. The service is good and they really want to resolve any problems you have. Very polite and provide detailed information about the repair. I will always use this service dept. Pos really want to resolve any problems you have. Very polite and provide detailed information about the repair. I will always use this service dept. Possible will get a new Hyundai or VW in the future. Bob Parham More