Ken Ganley Westside Imports - Service Center

very fast and complete second I arrived , was greeted and taken care of without pause , was directed to waiting area and enjoyed coffee and pastry , staff was great polite second I arrived , was greeted and taken care of without pause , was directed to waiting area and enjoyed coffee and pastry , staff was great polite More

service Jason did get me in and out quickly; unexpected problem was tire pressure, service to remove the nail was quick. Still waiting for resolution for Auto Jason did get me in and out quickly; unexpected problem was tire pressure, service to remove the nail was quick. Still waiting for resolution for Auto Butler; paint on 2013 Forester is being eaten away by bird droppings, parked in that same spot for over twenty years without problems to other cars, waiting for over three weeks for Auto-Butler rep to "get back to me." More

Above the call of duty When I took my Subaru Impreza Sport Limited in for routine service just before 7:00 PM on a Tuesday, my wife was unable to pick me up and the shuttle When I took my Subaru Impreza Sport Limited in for routine service just before 7:00 PM on a Tuesday, my wife was unable to pick me up and the shuttle service had stopped running. I was planning to either walk or take a bus to get back home. The service manager instead offered me a no-charge loaner to take home, knowing that I would not be able to return it until Thursday morning. I consider that to be well above and beyond the level of service that most dealerships offer. More

Professional, efficient, fair I arrived a little early for my service appointment and they took my car in right away. The staff is professional and knowledgeable. I did not feel I arrived a little early for my service appointment and they took my car in right away. The staff is professional and knowledgeable. I did not feel they tried to fool me into getting services I did not need. Quite the contrary, I thought I needed brake service and was told I probably had another 5K miles to go. Additionally, I was unable to print out coupons sent to my email address and when I contacted Jason about this, he printed them out at the dealership and mailed them to me in time for my appointment. This is a great dealership. More

Outstanding commitment to customer satisfaction Wrong taillight installed (presumably) at factory - not noticed until several months after lease. Hyundai refused to replace the fixture - reason uncl Wrong taillight installed (presumably) at factory - not noticed until several months after lease. Hyundai refused to replace the fixture - reason unclear. Ganley graciously replaced the light at no cost to me. Diligent efforts by service manager, Keith Wendling, greatly appreciated. More

Check Engine Light Service (VW) I brought in my car for service as a result of the "check engine" light coming on. Matt in the VW service department was professional and was able to I brought in my car for service as a result of the "check engine" light coming on. Matt in the VW service department was professional and was able to provide details of the readings of the diagnostic test that had been done on my car. The necessary repairs we completed to my satisfaction. More

Service The service department here is not what I would expect from Subaru. Every time I come here it's a minimum of 2 hours regardless if they tell you 40 m The service department here is not what I would expect from Subaru. Every time I come here it's a minimum of 2 hours regardless if they tell you 40 minutes. They do not have the "express" service that they claim. I have waited as long as 3 hours for a oil change when I was told an hour. More

Great Sales experience,but POOR service dept. I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratch I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratched up which service was going to replace. They were also installing a dimming mirror. When I showed up for my scheduled appointment, I was told the hub cap was replaced, but they did not have time to install the mirror. Unfortunately, they did not call me about the delay. They offered me a loaner vehicle and told me to come back the next day. The loaner car was filthy! I went back the following day and again they forgot to call to tell me there was a snag in installing the mirror. It was going to be another SIX days!! I refused to drive the loaner the gave me because it was so dirty. The next loaner was a little cleaner than the 1st, but not by much. I received a call the 5th day that my car was ready for pickup. I sat in my car ready to leave, & the panel they removed to get to the wiring for the mirror was sitting on the passenger seat! I now had a brand new car with a section by the door exposed with wires staring at me!! Also, the scratched hub cap was still on my tire!! After they replaced the hub cap and put the panel back on , I was told to come back again because they had to order a clip to secure the panel ! They told me the panel was loose and could fall off while driving!! After another week without a phone call, I had to call them again about the clip. I will NEVER take my car there for service!! The Service Manager was very nice and apologetic, but the service technicians needed a service 101 class!! More

Service Sept 2015 The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive becau The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive because I complained about a vibration. Everything was resolved. More

First oil change No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. More