Ken Ganley Westside Imports - Service Center

Horrible Customer Service I've never received such rude and disrespectful service. Being a female taking your car in to a dealership there's already a stereotype that makes you I've never received such rude and disrespectful service. Being a female taking your car in to a dealership there's already a stereotype that makes you uneasy about it, but hoping there'd be classy, respectful employees I took it in myself without my husband or father to back me up. I know now I was told ridiculousness because I ended up talking to a couple mechanics about the issues, but at the time I took their word and let them attempt to 'fix' my car. I say 'fix' because the issue was never fully resolved. The last trip there (there were many in a short time span) I was sitting in a chair in the service department, waiting, and the service manager (Keith) walks out of his office and walks right past me. THREE TIMES. He said not one word. Not hello, not good afternoon, nothing. That is horrible customer service right there. If you don't like your job, if you aren't able to perform your job, then get a different one. You're in the customer service industry. You are service. You serve your customers. These people told me all kinds of stories then ended up wrongfully charging an insane amount of money for something that should be under warranty. And when I try to question it - they brush me off. These people don't care about their customers. I wanted to let others know so that they wouldn't be fooled by this dealership. Go elsewhere! Learn from my mistake. I work for a billion dollar public company and sit right next to the Controller and CFO. Not only these two people, but everyone else on my floor that heard directly, or heard about my conversation with and about this dealership, has vowed they will never go there! And most of these co-workers live on the westside! Score! The CFO actually said he'd never take anyone of his kids or his wife to that dealership after hearing my story. The Controller was going to look at cars, she was planning on this dealership as a stop, not anymore. I'm pleased that I can spare other people the trouble, the disrespect and unpleasantries of going to this dealership. It's a bit of a shame because I had such a great buying experience. But not really a shame, because the future service far outweighs the one time buy :) More

They fill me with confidence! Literally every one of our dealings with Ganley Westside Imports about our Subaru Impreza has been fantastic. Preparing the car for the arrival of Spr Literally every one of our dealings with Ganley Westside Imports about our Subaru Impreza has been fantastic. Preparing the car for the arrival of Spring and Summer was a breeze, just as preparing the car for the arrival of last Winter was simple and easy. They've been warm, helpful, friendly, prompt, expert, and reasonably priced. We love the car, we love the Dealership, and we love the Service Department. More

Routine Maintenance The work was timely and was done exactly as expected.. It was routine maintenance with two filters also being recommended for replacements. I was c The work was timely and was done exactly as expected.. It was routine maintenance with two filters also being recommended for replacements. I was completely satisfied with the work done. More

servicing jetta I had a very enjoyable experience at Ganley while getting my Jetta serviced. Staff is friendly while still being professional. The waiting area is gr I had a very enjoyable experience at Ganley while getting my Jetta serviced. Staff is friendly while still being professional. The waiting area is great! More

Great service This is for Matt in Volkswagen service, I brought my car to this dealership before for service and Matt waited on me then , very nice, courteous gentl This is for Matt in Volkswagen service, I brought my car to this dealership before for service and Matt waited on me then , very nice, courteous gentleman. When I can back this time I was so hoping I got Matt again and I did . Matt always takes care of business I really appreciate his loyalty to the business. Thanks again Matt. More

Great dealership! Needed immediate repair for a nail in my Hyundai Accent tire. Made a phone call to the Service Department, and they told me to come right in. As alw Needed immediate repair for a nail in my Hyundai Accent tire. Made a phone call to the Service Department, and they told me to come right in. As always, everyone was friendly and helpful. Within an hour I was out on the road. Thanks again to the Service Department at Ganley Westside Imports!! More

Great service Took my Subaru in for a recall event. The service team not only did airbag work but repaired, at no charge, some parts found in need of repair while t Took my Subaru in for a recall event. The service team not only did airbag work but repaired, at no charge, some parts found in need of repair while the dashboard was off. Appreciate the thoroughness and great communication. More

Auto Butler Service Review I have always been satisfied with the service provided by the Ganley VW employees in North Olmsted. The process was very smooth, the staff was profes I have always been satisfied with the service provided by the Ganley VW employees in North Olmsted. The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the prewash more desirable. More

Prompt, courteous, efficient! The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the s The process was very smooth, the staff was professional and courteous. Also, I appreciate the opportunity to use coupons, which made the cost of the service more competitive. More

Vince Courteous staff, competent technicians, timely and quality work done, complimentary multipoint check and car wash are very nice services, comfortable Courteous staff, competent technicians, timely and quality work done, complimentary multipoint check and car wash are very nice services, comfortable lounge area with free wifi makes waiting for repair a pleasant experience. More