Ken Ganley Westside Imports - Service Center

Compared to my previous experience at a Lorain County dealer, this service visit was a big improvement. They have a system, and although they had lots of cars in for service, my wait was only about an h dealer, this service visit was a big improvement. They have a system, and although they had lots of cars in for service, my wait was only about an hour for a diagnosis. My "check engine" light problem does need another appointment, but they were friendly and kept me informed. The waiting room was pleasant and there were plenty of stuff to read and TV to watch, and free WiFi, which I took advantage of. I must say, however, that charging customers $0.50 for a cup of coffee is pretty annoying when your repairs will likely be in the $100's. All in all, I was satisfied with the experience and I will return for service. More

I always have a positive experience with this dealership and I feel well taken care of here. When I am ready for a new VW I will be sure to buy it from this dealership and plan to continue to use Ganley fo and I feel well taken care of here. When I am ready for a new VW I will be sure to buy it from this dealership and plan to continue to use Ganley for service too. More

The service group is honest. That's the most important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean as is the car when the service is completed. More

I am so pleased with the service I receive at Ganley Hyundai. My car was used and I did not purchase it there. I took it to them for service one day since they were close and I will never go anywhere Hyundai. My car was used and I did not purchase it there. I took it to them for service one day since they were close and I will never go anywhere else. This dealership not only has my service business for as long as I have this car, but they will also have my business when I purchase my next car. The dealership is clean and the people are friendly. The waiting area is great and there is a computer I can use to log in to work and get my stuff done while I am waiting for service. I can't say enough about Chris and how well he treats me when I come in. He is friendly and explains everything to me and answers all of my questions. I will recommend this dealership and service department to anyone I can. Great job! More

Overall, the service was friendly, fast, courteous and couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. More

I continue to be very pleased with the service I receive at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. More

I thought my oil level was down a quart & asked service if this was normal for a car that had only 1900 miles on it. Elton took the time to explain that some cars do this when new & it was perfect service if this was normal for a car that had only 1900 miles on it. Elton took the time to explain that some cars do this when new & it was perfectly normal. He said he would top off the oil & do a quick check of the other fluids as no charge. 30 minutes & one cup of coffee later, the car was done and he even had it washed! I am very pleased with the professional manner of your service department & the extra effort they put into each service. More

Ganley Imports obviously understands the importance of Customer Experience. Everyone on the phone was courteous and quick. Every time that I called VW Service, a person answered the phone (Candace), not Customer Experience. Everyone on the phone was courteous and quick. Every time that I called VW Service, a person answered the phone (Candace), not a recording, and helped get me to my service advisor (Keith) in a timely fashion. The diagnostic path taken by Keith and his mechanic was logical. Keith was very straightforward with the results of the entire investigative process to determine the issues with my daughter's 2001 Jetta (Odo=220,000 miles!), but not "pushy". He made a rough estimate of the repair costs of the items that his mechanic verified or suspected would benefit the condition and performance of the vehicle. Keith was very understanding when I chose not to have any of those repairs done at this time. More

This was a completely satisfying experience all the way This was a completely satisfying experience all the way from how I was greeted when I arrived, to keeping me informed on the costs of the services, This was a completely satisfying experience all the way from how I was greeted when I arrived, to keeping me informed on the costs of the services, to applying coupon and discounts to make the pricing even better. the facility is very nice and comfortable...top of the line! Thank you for making my first visit to Ganley the first of many...I have friends in my area with VW's also and will recommend your dealership service dept. to them. Thanks again my car is my pride and joy and it is nice to see someone else treat it that way too!!!!! More

Summer and everyone else at the dealership were very knowledgeable and helpful during my service appointment. They discovered that I needed a replacement tire and ordered it so I could have it put on m knowledgeable and helpful during my service appointment. They discovered that I needed a replacement tire and ordered it so I could have it put on my car the next day! More