Ken Ganley Westside Imports - Service Center

The service group is honest. That's the most important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean important thing. On top of that, they are friendly, prompt, and go above and beyond to work within your schedule. The service area is very clean as is the car when the service is completed. More

I continue to be very pleased with the service I receive at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. at Ganley's. Victoria was very helpful and kept me updated on the progress of the service. More

Overall, the service was friendly, fast, courteous and couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. couldn't have been better. They were ready for me when I got there and had my car back to me at a reasonable time. More

I thought my oil level was down a quart & asked service if this was normal for a car that had only 1900 miles on it. Elton took the time to explain that some cars do this when new & it was perfect service if this was normal for a car that had only 1900 miles on it. Elton took the time to explain that some cars do this when new & it was perfectly normal. He said he would top off the oil & do a quick check of the other fluids as no charge. 30 minutes & one cup of coffee later, the car was done and he even had it washed! I am very pleased with the professional manner of your service department & the extra effort they put into each service. More

Ganley Imports obviously understands the importance of Customer Experience. Everyone on the phone was courteous and quick. Every time that I called VW Service, a person answered the phone (Candace), not Customer Experience. Everyone on the phone was courteous and quick. Every time that I called VW Service, a person answered the phone (Candace), not a recording, and helped get me to my service advisor (Keith) in a timely fashion. The diagnostic path taken by Keith and his mechanic was logical. Keith was very straightforward with the results of the entire investigative process to determine the issues with my daughter's 2001 Jetta (Odo=220,000 miles!), but not "pushy". He made a rough estimate of the repair costs of the items that his mechanic verified or suspected would benefit the condition and performance of the vehicle. Keith was very understanding when I chose not to have any of those repairs done at this time. More

This was a completely satisfying experience all the way This was a completely satisfying experience all the way from how I was greeted when I arrived, to keeping me informed on the costs of the services, This was a completely satisfying experience all the way from how I was greeted when I arrived, to keeping me informed on the costs of the services, to applying coupon and discounts to make the pricing even better. the facility is very nice and comfortable...top of the line! Thank you for making my first visit to Ganley the first of many...I have friends in my area with VW's also and will recommend your dealership service dept. to them. Thanks again my car is my pride and joy and it is nice to see someone else treat it that way too!!!!! More

Summer and everyone else at the dealership were very knowledgeable and helpful during my service appointment. They discovered that I needed a replacement tire and ordered it so I could have it put on m knowledgeable and helpful during my service appointment. They discovered that I needed a replacement tire and ordered it so I could have it put on my car the next day! More

The dealership was convenient to where we live and where my wife works. That is all of my review. The rest of this is just words so I can get this over with. my wife works. That is all of my review. The rest of this is just words so I can get this over with. More

Awesome experience with sales and service. Great with customer service a very friendly staff who are very attentive and not pushy. For sure recommending this dealership to friends. Love the Passat. customer service a very friendly staff who are very attentive and not pushy. For sure recommending this dealership to friends. Love the Passat. More

Your staff is kind and Courteous. They proveided quick service which is important because I took the car in on my lunch break. Nice reception.They also Helped me set my clock. service which is important because I took the car in on my lunch break. Nice reception.They also Helped me set my clock. More