Ken Ganley Westside Imports - Service Center
North Olmsted, OH
836 Reviews of Ken Ganley Westside Imports - Service Center
Great Service! Michael took great care of me. He was friendly and courteous! I was in for my regular maintenance without an appointment and the wait was minimal. Michael took great care of me. He was friendly and courteous! I was in for my regular maintenance without an appointment and the wait was minimal. The waiting area was comfortable and Michael explained everything that was done to the vehicle. Would recommend them to anyone! More
great Great service and help. No problems and no confusions whatsoever. Definitely reccomend to others. Wow. Just excellent. I loved it. Wish i could live t Great service and help. No problems and no confusions whatsoever. Definitely reccomend to others. Wow. Just excellent. I loved it. Wish i could live there. More
Service dept. Ganley Westside As always everything was done in a timely manner. In fact a problem was found and we were given a car to use until the problem was fixed. (The next da As always everything was done in a timely manner. In fact a problem was found and we were given a car to use until the problem was fixed. (The next day). More
Great Service Great service experiance. Everyone was very friendly and helpful, even the General Manager stopped and spoke with me on the sales floor. Work was comp Great service experiance. Everyone was very friendly and helpful, even the General Manager stopped and spoke with me on the sales floor. Work was completed on time as promised with my car washed... Thank you. More
Great customer service and savy repair techs Customer service is always top notch at this center, and their experience techs get the job done RIGHT the first time. Its worth the extra money when Customer service is always top notch at this center, and their experience techs get the job done RIGHT the first time. Its worth the extra money when your treated well and your car is in capable hands! thanks you! More
Always GREAT customer service! Thank you for putting up with me and my GLI. Chris and the other guys always take care of my needs without making me feel silly. They smile and say Thank you for putting up with me and my GLI. Chris and the other guys always take care of my needs without making me feel silly. They smile and say everything is ok (when there wasn't anything wrong). The few issues I have had they have been very helpful. More
Chris Koppi and a mechanic, whose name I don't know, were extremely helpful in going over my concerns about the rear suspension on our 2002 Golf. Chris offered friendly, top-notch service and advice. I' were extremely helpful in going over my concerns about the rear suspension on our 2002 Golf. Chris offered friendly, top-notch service and advice. I'll be back when he calls about a master window switch installation. More
Victoria Werner was very professional, and friendly! Made my visit that much better! The service employees gave my car an oil change and fixed my hub cap in no time - flat! I would definitely recommen Made my visit that much better! The service employees gave my car an oil change and fixed my hub cap in no time - flat! I would definitely recommend their service center to anyone. Thank you! More
As soon as I pulled into the service area and got out of my car I was immediately taken care of. I explained that it was a one moonth check up but was advised to wait til service contacted me since I do not my car I was immediately taken care of. I explained that it was a one moonth check up but was advised to wait til service contacted me since I do not put many miles on a car. After it was checked over, nothing need to be taken care, it was wasshed and I asked Chris if he could show me how to open the trunk as I was having lots of trouble. He did and now I am a happy camper, as s my family as I do not have to ask them to open it. Chris said to come in any time I needed to ask a question or need some re-education on what to do with one of the features. My VW and myself were happy campers. More
I needed to have a wheel repaired and my hubcap put back on after hitting a pot hole (it has been a long winter in Cleveland). I went in to the service center concerned about how much this would cost and h on after hitting a pot hole (it has been a long winter in Cleveland). I went in to the service center concerned about how much this would cost and how long it would take. As usual, the team at Ganley made me comfortable and worked quickly to resolve my problem. Chris answered all the questions I had and when he came over to tell me my car was done (much sooner than I had expected) he brought good news, that the team was able to repair my existing wheel and I was all set to go. Therefore the cost was much less than I had anticipated (dreaded) plus I had received a coupon in the mail which I was able to use (that always helps!). As I was leaving I realized that my back window wiper blade needed to be replaced (my car was already outside)...I went back in and told Chris and he got a blade and while I checked out he replaced it himself and I was on my way quickly...with a clean and happy car. What great service and a good experience all around, not something you would expect to hear about getting your car serviced! Thank you Ganley. More