Ken Ganley Westside Imports - Service Center

The personal service here was exceptional. I was in talks with another dealer (where I had purchased the vehicle) to complete the 30k service on my 2012 CC. While attempting to determine if my origina talks with another dealer (where I had purchased the vehicle) to complete the 30k service on my 2012 CC. While attempting to determine if my original warranty was intact, what the 30k service for my vehicle would consist of, and to schedule the service itself - I had to call the other dealer 3 times before I even was able to speak with someone that made me feel like they knew what they were talking about. There was that, and the cost at the other place seemed to keep going up as I read from my owner's manual what should be covered under the service (yes, they didn't seem to have a clue). I got fed up and said to myself "I'm calling VW" - that led me to Ganley. Where one phone call, no prompts or long hold times got me to what seemed to be very experienced personal. In no time we were down to business and it was found that my vehicle was still covered by the original warranty - 30k service would cost me nothing at VW Ganley. I also very much appreciated the patience of the phone attendant. This is the nicest car I have owned, I wanted to make sure everything was done on time, correctly and by VW trained professionals. With each question I asked I was reassured that I was good to go - not once did I feel like i was bothing someone as I did during each other the 3 calls to the other place. So, being that they knew my original warranty was intact, I was able to get my front license plate bracket installed for a more-than-fair price; Ganley doesn't charge for labor in this case! Only parts! I was stoked. I used the Express Service on a Monday evening as they were open later. There were two attendants (both still experienced and attentive and polite in person) and the waiting room was comfortable enough for me to fall asleep in a chair while waiting. I was out in just about an hour and my car had been washed. So all-in-all, 30k service, mount front plate bracket, and car wash (throw in the exceptional service if you would like) - for 67.00$. Doesn't get better than that. While my original warranty will most likely be expired by the time I get to 40k service, I will most definitely be bringing it back to VW Ganley. More

Very good customer service experience at Ganley VW. Most helpful was the telephone consult prior to the service. Keith was very upfront on the expected costs and gave me a few options to consider. I was n helpful was the telephone consult prior to the service. Keith was very upfront on the expected costs and gave me a few options to consider. I was not challenged when expressing some knowledge of the issue as most dealers do when a customer professes to know something about their engine. Car was clean and washed when I picked it up and it ran perfectly. More

Keith has been taking care of my VW CC for the past three visits. He has been friendly, courteous, and extremely professional. He always keeps me up to date on the status of my car and this past visit, I r visits. He has been friendly, courteous, and extremely professional. He always keeps me up to date on the status of my car and this past visit, I requested my vehicle history and he was kind enough to email it to me within the hour. That's going above & beyond. I highly recommend Keith and in fact commend him for his impeccable work. Thank you Keith. More

My experience is always pleasurable when I visit this dealership. Elton York and his peers have always met my needs and they complete the work being done in a timely manner. dealership. Elton York and his peers have always met my needs and they complete the work being done in a timely manner. More

Excellent experience. Service people so friendly. They care the most about making you satisfied. Waiting area cozy and clean, with free coffee, hot chocolate and bagels. Free Wifi care the most about making you satisfied. Waiting area cozy and clean, with free coffee, hot chocolate and bagels. Free Wifi More

Fast service, over priced though on the basic oil change, $83? However, Bill did a great job and we'll be repeat customers in the future. $83? However, Bill did a great job and we'll be repeat customers in the future. More

The service team at Ganley is friendly and helpful. They go above and beyond to help solve the problem and take away any inconvenience. Great job!! go above and beyond to help solve the problem and take away any inconvenience. Great job!! More

I came in for an oil change and to repair a broken taillight. There actually was a problem with wiring, It was fixed efficiently and I was on my way taillight. There actually was a problem with wiring, It was fixed efficiently and I was on my way More

fast, efficient and friendly. came in for my 50,000 mile service (oil change, tire rotation,etc) was in and out in 45 minutes. everything was in good condition. and a free car wash. service (oil change, tire rotation,etc) was in and out in 45 minutes. everything was in good condition. and a free car wash. More

Professionalism at the highest level. An excellent service appointment and they were genuinely helpful and courteous. Service was performed in a timely matter and I was kept informed at all times of service appointment and they were genuinely helpful and courteous. Service was performed in a timely matter and I was kept informed at all times of the work being completed More