Ken Ganley Westside Imports - Service Center

Auto butler service I had a positive experience receiving the auto butler service at ganley west side VW. I would highly recommend this dealership to anyone for service. I had a positive experience receiving the auto butler service at ganley west side VW. I would highly recommend this dealership to anyone for service. More

Subaru Fast,excellent service,dropped car off they were very busy,but they squeezed me in because I needed car,I was surprised when they got car done same da Fast,excellent service,dropped car off they were very busy,but they squeezed me in because I needed car,I was surprised when they got car done same day More

Very satisfied Took my Sonata in for service and was very happy with the short time frame that it took the technicians to complete everything. I also left with a Dri Took my Sonata in for service and was very happy with the short time frame that it took the technicians to complete everything. I also left with a Drive Sure benefit program. This was something that in all the years I have owned a car, 48, I have never been provided. Well done, Galey. More

Excellent Service I was able to work the entire day while my car was being serviced. North Olmsted's VW corrected "Recall" issues with the vehicle. Overall, just a st I was able to work the entire day while my car was being serviced. North Olmsted's VW corrected "Recall" issues with the vehicle. Overall, just a stress-free experience. More

Headliner Replacement Although the original service person dropped the ball on getting our headliner replacement underway before he left Ganley, the replacement service adv Although the original service person dropped the ball on getting our headliner replacement underway before he left Ganley, the replacement service adviser did everything necessary to get the job done. We fought VW of America and VW Germany for over 6 months to replace our headliner in our '07 Jetta Wolfsburg with only a offer from them to replace parts while we pay $500 in labor. The job took longer than expected and they were able to cut our co-payment almost in half which was an unexpected surprise. More

Wonderful service department I really liked being able to bring my car in the same day & at a time that was good for me. I purchased a 2014 Jetta. I LOVE it. I needed to have the I really liked being able to bring my car in the same day & at a time that was good for me. I purchased a 2014 Jetta. I LOVE it. I needed to have the underside of my car looked at because I hit a raccoon on freeway. They double checked everything & topped of my liquids. Both the sales & service department are wonderful !! More

Mrs Blaha I receive good service. I was satisfied. The Agency was clean and comfortable. I like the shuttle service to my house while my vehicle was getting ser I receive good service. I was satisfied. The Agency was clean and comfortable. I like the shuttle service to my house while my vehicle was getting serviced. More

First free maintenance Came in for first free maintenance (although was not needed since I only had 2,000 miles on car) and they did oil change (which I kind of thought was Came in for first free maintenance (although was not needed since I only had 2,000 miles on car) and they did oil change (which I kind of thought was unnecessary for such low mileage, did it just the same (I think they should have told me to wait until later) and they checked everything else on the car which was fine and then (at my request) they washed the vehicle and I left but the whole thing took over 75 minutes which I think was a little long but maybe they were very busy although I was only the second person there. I only saw one person and I can't remember his name but I waited at the desk for about 8 minutes until someone took care of me because one other person was there and they couldn't find his appointment on the computer for some kind of mirror that he was having put on so when someone else came in to the desk he took care of me right away and then he said it would take about 45-60 minutes and it wound up taking 75 minutes which seemed really long (luckily I had a book with me). I'm sorry I'm not good with names because the gentleman was very nice but I really feel the maintenance visit was unnecessary since the mileage was so low and no oil change was necessary and they could see that on my Hyundai monthly report or when they went out to look at the car and advised me. My husband told me that when I got home. More

Awesome Service Took my car in for a oil change notified the guys at service of some problems i was having with my coolant / water pump. They took the time to look at Took my car in for a oil change notified the guys at service of some problems i was having with my coolant / water pump. They took the time to look at my problem with no pre schedule. They expressed genuine concern for the well being of my vehicle and insisted I take a loaner until they could sucessfully diagnose the problem. All the guys in the device department were awesome and easy to talk to and genuinely just wanted to do a good job. Thanks Guys! A+! More

Painless every step of the way ... All went well .... Mike, the Service Writer, got me all setup and quickly on my way .... called to bring me up to date on progress and called when the All went well .... Mike, the Service Writer, got me all setup and quickly on my way .... called to bring me up to date on progress and called when the work was completed. He was professional, friendly and knowledgeable in every interaction. I wouldn't hesitate, even for a moment, to do business with Mike in future. More