Ken Ganley Westside Imports - Service Center

Check Engine Light Service (VW) I brought in my car for service as a result of the "check engine" light coming on. Matt in the VW service department was professional and was able to I brought in my car for service as a result of the "check engine" light coming on. Matt in the VW service department was professional and was able to provide details of the readings of the diagnostic test that had been done on my car. The necessary repairs we completed to my satisfaction. More

Service The service department here is not what I would expect from Subaru. Every time I come here it's a minimum of 2 hours regardless if they tell you 40 m The service department here is not what I would expect from Subaru. Every time I come here it's a minimum of 2 hours regardless if they tell you 40 minutes. They do not have the "express" service that they claim. I have waited as long as 3 hours for a oil change when I was told an hour. More

Great Sales experience,but POOR service dept. I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratch I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratched up which service was going to replace. They were also installing a dimming mirror. When I showed up for my scheduled appointment, I was told the hub cap was replaced, but they did not have time to install the mirror. Unfortunately, they did not call me about the delay. They offered me a loaner vehicle and told me to come back the next day. The loaner car was filthy! I went back the following day and again they forgot to call to tell me there was a snag in installing the mirror. It was going to be another SIX days!! I refused to drive the loaner the gave me because it was so dirty. The next loaner was a little cleaner than the 1st, but not by much. I received a call the 5th day that my car was ready for pickup. I sat in my car ready to leave, & the panel they removed to get to the wiring for the mirror was sitting on the passenger seat! I now had a brand new car with a section by the door exposed with wires staring at me!! Also, the scratched hub cap was still on my tire!! After they replaced the hub cap and put the panel back on , I was told to come back again because they had to order a clip to secure the panel ! They told me the panel was loose and could fall off while driving!! After another week without a phone call, I had to call them again about the clip. I will NEVER take my car there for service!! The Service Manager was very nice and apologetic, but the service technicians needed a service 101 class!! More

Service Sept 2015 The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive becau The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive because I complained about a vibration. Everything was resolved. More

First oil change No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. More

Oil change Went in for Oil change. Took about 45 minutes. They were very polite and courteous. The service was done in a timely manner. Appreciate the quickness. Went in for Oil change. Took about 45 minutes. They were very polite and courteous. The service was done in a timely manner. Appreciate the quickness. More

Auto Butler Service On time, courteous, and did a great job! The dealership provides transportation to and from the mall or wherever I need to go while my car is being s On time, courteous, and did a great job! The dealership provides transportation to and from the mall or wherever I need to go while my car is being serviced. Timely and friendly service. More

brought car in for 25,000 mile maintence check i was pleased with the friendliness and the willingness to help. Had a screw missing in the front left bumper that was replaced. car was washed i was pleased with the friendliness and the willingness to help. Had a screw missing in the front left bumper that was replaced. car was washed More

Keith Wendling is the man Keith represents Ganley well and understands the meaning of customer service. That is why I talk to people I meet about Ganley. Sincerely, Mik Keith represents Ganley well and understands the meaning of customer service. That is why I talk to people I meet about Ganley. Sincerely, Mike McPhee More

Very helpful. Got my car in and fixed on same day A truck had a tire blow on the highway and I ran over it which caused my tire to be replaced. I called Ganley's and spoke to Keith who assisted me wi A truck had a tire blow on the highway and I ran over it which caused my tire to be replaced. I called Ganley's and spoke to Keith who assisted me with getting my car towed to them, ordered a new tire and had all work completed in the same day. All my dealings with Keith have been great. His customer service in unsurpassed and always goes the extra mile. I couldn't be happier with the service i received. More