Ken Ganley Westside Imports - Service Center

30,000 mile check-up Everything went smoothly. The check-up took 4 hours but I was given a loaner car to lessen the impact on my day. Greatly appreciated. Everything went smoothly. The check-up took 4 hours but I was given a loaner car to lessen the impact on my day. Greatly appreciated. More

Great Staff and Service Keith Wendling is an outstanding Service Rep that personally follows through on everything to make sure all requested service is completed correctly a Keith Wendling is an outstanding Service Rep that personally follows through on everything to make sure all requested service is completed correctly as well as anything else noted. More

Great Service Department I was scheduled for a 10:00 appointment that I was told would take a little over an hour to preform. I arrived about a half hour early, they took my c I was scheduled for a 10:00 appointment that I was told would take a little over an hour to preform. I arrived about a half hour early, they took my car almost right away and were done in just under an hour. What could have been a long wait turned out to be a quick visit and I was on my way. This is what good customer service is all about, not like the cable company for example saying we will be there sometime next Wednesday, in the afternoon. More

Very good My car was serviced in less than an hour. I was pleased especially since I was waiting for the work to be done. The car was washed also. My car was serviced in less than an hour. I was pleased especially since I was waiting for the work to be done. The car was washed also. More

Good service The quick friendly routine service was excellent except for the complimentary car wash. I still had oak leaves on my car when I picked it up. The quick friendly routine service was excellent except for the complimentary car wash. I still had oak leaves on my car when I picked it up. More

very fast and complete second I arrived , was greeted and taken care of without pause , was directed to waiting area and enjoyed coffee and pastry , staff was great polite second I arrived , was greeted and taken care of without pause , was directed to waiting area and enjoyed coffee and pastry , staff was great polite More

service Jason did get me in and out quickly; unexpected problem was tire pressure, service to remove the nail was quick. Still waiting for resolution for Auto Jason did get me in and out quickly; unexpected problem was tire pressure, service to remove the nail was quick. Still waiting for resolution for Auto Butler; paint on 2013 Forester is being eaten away by bird droppings, parked in that same spot for over twenty years without problems to other cars, waiting for over three weeks for Auto-Butler rep to "get back to me." More

Above the call of duty When I took my Subaru Impreza Sport Limited in for routine service just before 7:00 PM on a Tuesday, my wife was unable to pick me up and the shuttle When I took my Subaru Impreza Sport Limited in for routine service just before 7:00 PM on a Tuesday, my wife was unable to pick me up and the shuttle service had stopped running. I was planning to either walk or take a bus to get back home. The service manager instead offered me a no-charge loaner to take home, knowing that I would not be able to return it until Thursday morning. I consider that to be well above and beyond the level of service that most dealerships offer. More

Professional, efficient, fair I arrived a little early for my service appointment and they took my car in right away. The staff is professional and knowledgeable. I did not feel I arrived a little early for my service appointment and they took my car in right away. The staff is professional and knowledgeable. I did not feel they tried to fool me into getting services I did not need. Quite the contrary, I thought I needed brake service and was told I probably had another 5K miles to go. Additionally, I was unable to print out coupons sent to my email address and when I contacted Jason about this, he printed them out at the dealership and mailed them to me in time for my appointment. This is a great dealership. More

Outstanding commitment to customer satisfaction Wrong taillight installed (presumably) at factory - not noticed until several months after lease. Hyundai refused to replace the fixture - reason uncl Wrong taillight installed (presumably) at factory - not noticed until several months after lease. Hyundai refused to replace the fixture - reason unclear. Ganley graciously replaced the light at no cost to me. Diligent efforts by service manager, Keith Wendling, greatly appreciated. More