Ken Ganley Westside Imports - Service Center

Juliana Izzirany quickly kept me in the loop and shared info about Forrester Sport. It was quick and easy. Juliana was reassuring about my problem solution. info about Forrester Sport. It was quick and easy. Juliana was reassuring about my problem solution. More

Every visit has been a great experience. From my call to make an appt., checking in with a young man and speaking with Katherine when my car was done. make an appt., checking in with a young man and speaking with Katherine when my car was done. More

Excellent service, short waiting time, great staff to talk to. Fun coffee machine. But not happy about some new 2020 Subaru models, completely removing CD/MP3/Audio files player from the dashboard!!! ( talk to. Fun coffee machine. But not happy about some new 2020 Subaru models, completely removing CD/MP3/Audio files player from the dashboard!!! (from the new Outback for example). Might have to buy my currently leased 2017 Outback and keep it and all its rooftop accessories just for that reason. I don't like having an iPad screen size for entertainment instead and optional $500 CD played installed in side compartment. Both of these combined would be a major distraction from driving. I don't need an iPad like dashboard when I already have iPad or smart phone from which all files can be streamed through blue tooth speakers in the car. More

Amazing customer service I actually named the wrong employee in my previous review. Her name is actually Jazmine Irizarry. She provided the most excellent customer service t I actually named the wrong employee in my previous review. Her name is actually Jazmine Irizarry. She provided the most excellent customer service that I have ever had at a car service center. Thank you Jazmine! More

Amazing customer service I was blown away by the level of customer service I received at my last service visit on 1/20/20. There was one issue out of several services that we I was blown away by the level of customer service I received at my last service visit on 1/20/20. There was one issue out of several services that were to be completed, and (without asking), I was offered immediate and more than fair compensation for my troubles. Jazmine stepped up to take care of my issue swiftly and in a fantastic way. I am grateful and this experience will last a lifetime with me and will be one of the main reasons that I continue to bring my Subaru in for service at this location. Thank you Ganley Westside and thank you Jazmine! More

30 K Service for 2019 Legacy Was greeted by service rep, Julianna Irizarry, as soon as I drove in. She directed me to the waiting area. Checked in with me at halfway point and th Was greeted by service rep, Julianna Irizarry, as soon as I drove in. She directed me to the waiting area. Checked in with me at halfway point and then when service was done. I was in and out in just about 50 minutes. Got a copy of invoice and was on my way. Kudos to Julianna and the rest of the service staff. Job well done! More

Excellent Customer Service Brandon Baker was wonderful. Very knowledgeable about my service, pleasure to deal with, and made me comfortable in leaving my vehicle. Great employee Brandon Baker was wonderful. Very knowledgeable about my service, pleasure to deal with, and made me comfortable in leaving my vehicle. Great employee you have! More

I am very satisfied with the service department. I combined the service visit with an opportunity to talk about leasing a car. I was invited by Keith Winters to come in and that would give us enough I combined the service visit with an opportunity to talk about leasing a car. I was invited by Keith Winters to come in and that would give us enough time to choose the type of Elantra that I wanted when my lease runs out in March 2020. On Jan. 16th I was offered the chance to terminate the lease early which I declined because when I terminated the lease on my Sonata in 2017 to lease my 2017 Elantra I got billed $3600 for early termination. I was told that Ganley would take care of unpaid payments. Is it too strong to say that I feel I was lied to? When I notified Keith that I would not deal today, Jan. 16th, there was no effort to show me the Elantra that I wanted to see. Was I abandoned? At this point I am wondering if I should continue to give Ganley Westside Imports my business. More

Personnel were pleasant and efficientWork that was done Personnel were pleasant and efficient Work that was done seems to be done correctly. Waiting area was clean, well lit and comfortable. Overall it w Personnel were pleasant and efficient Work that was done seems to be done correctly. Waiting area was clean, well lit and comfortable. Overall it was a pleasant experience. More

Crosstrek Recall Thank you for allowing me to get my recall even though we has miscommunication on the date I had driven in from Catawba Island. I was confused on th Thank you for allowing me to get my recall even though we has miscommunication on the date I had driven in from Catawba Island. I was confused on the date and thought it was Tuesday the 14th when it was actually the 21st. They got me in so I wouldn't have to drive back. Everyone at Ganley Subaru is always so pleasant to work with. My Crosstrek is the 3rd vehicle I have purchased from Ganley and have loved them all. They make it a wonderful process to go through. See Keith Rivers for your next vehicle!! More