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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,008 Reviews

1,008 Reviews of Ken Ganley Westside Imports - Service Center

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February 05, 2020

Recall visit for my Subaru cross treck Always fast and friendly.. was told it would take 1.5 house and the were done in 45 minutes and even washed my car for me . More

by MSWEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Meadows
Feb 06, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 05, 2020

service great everybody was great to work with. They were very prompt and turned my car around quickley. The price of oil change and tire rotation was very pricey More

by Mike C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
diago
Feb 06, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 05, 2020

I had my oil changed, tires rotated and car washed. Service was impeccable as usual! My service was performed in the timeframe promised and I was notified when it was completed. More

by PARROTHEAD60
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Wendling
Feb 06, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 04, 2020

Installation of wet trailer hitch assembly. My son Michael brought the new Subaru Ascent in to have the trailer hitch assembly which we ordered as part of the new car purchase installed. The ser More

by GCASTLE107
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Williams, Jon Zapisek
Feb 05, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 04, 2020

Bad experience turned into good experience Mark Roscoe Of the Subaru service center helped me out by economically replacing a tire I previously had patched by their service center. Everyone wa More

by CCAROLSHERMAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Roscoe and Juliana
Feb 05, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 04, 2020

My most recent visit was less than satisfactory. When I looked over the summation of the work completed I noticed the service department failed to complete a service I had ordered. It should not be the res More

by DNOB99
Recommend Dealer
Yes
Employees Worked With
Kathryn Sherman
Feb 05, 2020 -

Ken Ganley Westside Imports responded

We are sorry for the oversight on your last service visit. We appreciate your feedback and will use this to help improve our customer service going forward. I apologize for the inconvenience of your time. I can have a manager reach out to you if you provide us with some form of contact information.

February 03, 2020

The entire Ganley Team is Prompt, Courteous, Knowledgeable, Friendly and Cost conscious. No one likes to have to have their car worked on, you make it easy and pleasant. Thank you. More

by JMUELLER0524
Recommend Dealer
Yes
Employees Worked With
John Ramgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgen Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 02, 2020

Excellent Service Top notch employees, excellent service. Everyone is so friendly and keep you informed about the service to your vehicle. Anytime my friends talk about More

by Wanda478
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I’m not good at remembering names but the young lady was wonderful.
Feb 03, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 02, 2020

Every time I come in for service Ray is a great help. Always friendly. I would highly recommend Ray for a Service Advisor, he really is the best! More

by babygyrl4103
Recommend Dealer
Yes
Employees Worked With
Ray
Feb 03, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

February 01, 2020

Good Service Employees were friendly, helpful and efficient. This word count is stupid and annoying to older customers. This should be eliminated in my opinion. More

by RITA_BOTHWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Mauer
Feb 03, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

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