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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,008 Reviews

1,008 Reviews of Ken Ganley Westside Imports - Service Center

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December 07, 2020

they picked up my car , left us a loaner car and returned my car! They called to keep me up dated on the work. Thanks More

by bgulstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Dec 07, 2020 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review, and look forward to seeing you again during a future visit. -Ganley Westside Imports

December 03, 2020

Ganley has taken good care of my cars since I bought my first Subaru in 2016. I really appreciate the courtesy and professionalism of the team at Westside Ganley. More

by Ohiohorselover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Dec 04, 2020 -

Ken Ganley Westside Imports responded

Thank you for taking the time to leave this kind review of Ganley Westside Subaru. We appreciate your loyalty and look forward to providing you serving you in the future, -Ganley Westside Subaru

November 24, 2020

The BEST part of Ganley Subaru / Westside Imports is their service advisor Ray Korfhage. I have known Ray for more years than I can count and he always makes the service experience enjoyable and great. More

by tdpilny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Dec 08, 2020 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Subaru. We are so glad to hear you were treated well by Ray and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

November 24, 2020

Worst experience ever. The car has been having several issues and every time that it has been in to get checked they can't find any problems. Finally had to escalate things with Volkswagon corporate and n More

by paradox184
Recommend Dealer
No
Employees Worked With
Greg Kerro
Dec 08, 2020 -

Ken Ganley Westside Imports responded

Mr. Michaud we are very sorry you were not happy with the resolution with your daughter's vehicle and what Volkswagen said the cause was. Despite the aftermarket tire that was the wrong size put on somewhere else, and the other tires and wheels having damage on them we did try to make the vehicle as close to perfect as we could and did at no charge to you or your daughter. We hope the issue does not come back and that you do not have to replace all four tires. Again sorry that this has happened.

Jan 05, 2021 -

paradox184 responded

The tire was the correct size. We took the vehicle to another VW dealership and they said that you guys were full of xxxx. The issue has been corrected elsewhere. Please reeducate your mechanics!

October 31, 2020

Excellent. Staff was kind and thoughtful. Understandable explanations of the work to be done on my VW. Couple of hours in the waiting room where I was able to read my Kindle. More

by Jule Foster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ken Ganley Westside Imports responded

Jule, We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5 star experiences in the future! -Ganley Westside Volkswagen

October 31, 2020

Thank you ! See you the next time. Thank you ,Thank you,thank you,thank you,thank you,thank you,thank you, Thank you a lot More

by p.mcdonald38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
Nov 02, 2020 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to leave this rating of your recent visit. We are so glad that your experience was a positive one! -Ganley Westside Volkswagen

October 18, 2020

Great Covid Oil change. Offered me a lawn chair to wait and sat outside entire time. Love new oil and washed Suburu with super friendly staff. More

by Christine.Gencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Workman, Ray Korfhage
Oct 19, 2020 -

Ken Ganley Westside Imports responded

Christine, Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! -Ganley Westside Subaru

October 16, 2020

The service department is outstanding -- very thorough and attentive. I'm completely satisfied with the work that was done and the efficiency of my appointment. More

by kimgamellia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikala
Oct 22, 2020 -

Ken Ganley Westside Imports responded

Kim, Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Volkswagen

October 08, 2020

I had a good experience with Mikayla. She was professional, knowledgeable and the service appt. was quick. I love my car and appreciate the vehicle report that I was given at the end. Thank You! More

by dlawson1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Collins
Oct 09, 2020 -

Ken Ganley Westside Imports responded

Thank you so much for taking the time to rate your recent visit to our service department. We appreciate the opportunity to work with you and are excited to see you in the future! -Ganley Westside Volkswagen

September 14, 2020

I needed my steering wheel lowered and they did it. My left window collasped and they replaced the part and now it works rightl They did an inspection of the vehicle and found a bulb out and replaced it. More

by rcw45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Wagner
Sep 14, 2020 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate the opportunity to work with you, as well as your nice review, and look forward to working with you again. Thanks again! -Ganley Westside Hyundai

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