Ken Ganley Westside Imports - Service Center

Convenient, timely, friendly, thank you for the convenient, timely, and friendly service! Very Much appreciated. convenient, timely, and friendly service! Very Much appreciated. More

My oil change needed to be an oil consumption test. Nik also applied the coupon that I missed. We’ve owned 11 Subarus since 1997. So we’re longtime customers. This is one of my best customer service e Nik also applied the coupon that I missed. We’ve owned 11 Subarus since 1997. So we’re longtime customers. This is one of my best customer service experience is at your dealership. More

I was greeted well and treated with respect. I felt that the service was of quality and effective. I felt that the service was of quality and effective. More

Friendly efficient stays in touch I like the text message to keep in contact Eta on service time is accurate message to keep in contact Eta on service time is accurate More

I don’t recommend this dealership. The staff are often surly and they seem to be in a big upsell in service program. I feel like they are focused on service revenue per car metrics rat The staff are often surly and they seem to be in a big upsell in service program. I feel like they are focused on service revenue per car metrics rather than helping customers. On my last visit they recommended an engine air filter when I had just changed it a few weeks earlier. I don’t trust their recommendations. By contrast, I take my other car, a Honda to Ken Ganley Honda and they are friendly, prompt and efficient. Ganley Westside VW would be wise to do some mystery shopping at Ganley Honda. Night and day. More

It was a minor inspection but everything went smoothly. Especially appreciated the service being completed on time, as I was waiting. Especially appreciated the service being completed on time, as I was waiting. More

Fast, friendly, very timely service was completed in approximately an hour, and over all service was well delivered. approximately an hour, and over all service was well delivered. More

Great service department! Friendly faces and service was completed in a timely matter. Makes a normally time consuming errand easy. Friendly faces and service was completed in a timely matter. Makes a normally time consuming errand easy. More

Always treated nice. And most everytime my car is ready close to the time frame given to me when I drop it off. And most everytime my car is ready close to the time frame given to me when I drop it off. More

Courteous and informative representative. Waiting time was excessive close to 2 hours. To be fair I was told about the time the service would take and I accepted because I was already there a Waiting time was excessive close to 2 hours. To be fair I was told about the time the service would take and I accepted because I was already there and didn't want to wait weeks for another service appointment. More