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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,010 Reviews

1,010 Reviews of Ken Ganley Westside Imports - Service Center

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May 22, 2021

The staff is always friendly and professional. The service was performed on time and completed in a timely manner. We have purchased multiple vehicles from this dealership and have always trusted thei More

by jparker43230
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage, Mikayla Collins
May 24, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! -Ganley Westside Imports

May 15, 2021

Excellent from start to finish. James in service was calm, professional and greeted me by name (!) when I picked up my car two days later. He explained that what I was experiencing with my smaller vehic More

by advocatedog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
Aug 26, 2022 -

Ken Ganley Westside Imports responded

Glad to hear James could help! If you need any future service needs let us know!

May 08, 2021

Everyone is courteous, friendly and professional. Matt kept me informed about the status of my car. I was waiting for my car. The waiting area was comfortable More

by cindy1957chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Ken Ganley Westside Imports responded

Cindy, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Matt and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

May 08, 2021

Great service! Matt O'Shea is very good at his job. It was a pleasure to talk to him. I will come back. Thank You. More

by aedom24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Matt and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

May 06, 2021

The two gentleman in service were amazing. Exemplary c/s communication. Dark haired female working adjacent desk who was overly aggressive and made me uncomfortable. More

by Shaquatch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Welsh , Ray Korfhage
May 06, 2021 -

Ken Ganley Westside Imports responded

Thank you for rating your recent experience with Ganley Westside Imports. We enjoyed working with you, and look forward to seeing you again during a future visit. If you have any questions or concerns please do not hesitate to reach out! -Ganley Westside Imports

April 24, 2021

Fast and fair service, friendly and communicative consultant, clean environment. No gimmicks. I had a small issue that was taken care of easily and quickly. More

by MaryAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Ken Ganley Westside Imports responded

MaryAnn, Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ganley Westside Imports

April 21, 2021

Very pleased with my visit. Gabby was awesome, friendly and I feel like everything was taken care of. I will continue to come back for services More

by sherrydudley25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby
Apr 22, 2021 -

Ken Ganley Westside Imports responded

Sherry, Thank you for taking the time to review your recent experience with Gabby and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Volkswagen

April 16, 2021

The service At Ganley is wonderful! The staff is very helpful and friendly. I have never had a bad experience at this dealership. I highly recommend! More

by helenrechin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
Apr 16, 2021 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5 star experiences in the future!

April 08, 2021

Brought my car in and Greg helped me out in the service department. I told him I was on a time crunch and the team was able to quickly look at my car, do a diagnostic, and get me back out on the road. More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Apr 08, 2021 -

Ken Ganley Westside Imports responded

Jason, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Greg and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

March 28, 2021

I have been bringing my 2016 Subaru Outback to the Ganley Westside Imports Service Department for over three years. I have worked with Aunna, Ray and most recently Matt. The have all been a pleasure to wor More

by lbfleischman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Korfhage
Apr 02, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Subaru

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