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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,006 Reviews

1,006 Reviews of Ken Ganley Westside Imports - Service Center

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June 27, 2021

Overall great service experience. Everyone was very friendly and professional. Wouldn’t take my car anywhere else. Chris, Jim, Jenna and Gabbie know how to treat customers. More

by gkerro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Welsh , Greg Kerro
Jun 28, 2021 -

Ken Ganley Westside Imports responded

Greg, Thank you so much for taking the time to rate your recent visit to our service department. We appreciate the opportunity to work with you and are excited to see you in the future! -Ganley Westside Volkswagen

June 24, 2021

Over all great experience great service! I will definitely be bringing my car back for service. Christ Wheatley has been very helpful. More

by mpayerchin19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Cottom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Korfhage, Diego Dennison
Jun 25, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Chris and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Volkswagen

June 17, 2021

I really like your service depot but I hate the wait. I saw my. At was ready because it was sitting out front but it wasn’t until a half hour later they came to tell me it was ready. I understand they wer More

by chris1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jun 18, 2021 -

Ken Ganley Westside Imports responded

Chris, Thank you for taking the time to leave this review of your recent visit to our service department. We apologize for any inconvenience you experienced during your visit. -Ganley Westside Volkswagen

June 14, 2021

The Service Dept was efficient and friendly. My loaner was clean and comparable to my own vehicle. Returning the loaner and picking up my car was a breeze! More

by anitaaustin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Ken Ganley Westside Imports responded

Anita, Thank you so much for taking the time to rate your recent visit to our service department. We appreciate the opportunity to work with you and are excited to see you in the future! -Ganley Westside Subaru

June 12, 2021

Alexis was very nice and professional. I was very happy with the service she provided. I always get great service at Ganley that’s why I keep coming back. More

by Wanda Washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Workman
Jun 17, 2021 -

Ken Ganley Westside Imports responded

Wanda, Thank you for this review of Alexis and your visit here at Ganley Westside Imports! We enjoyed working with you. -Ganley Westside Imports

May 27, 2021

We are always satisfied with the work and the Customer Service at this Dealership. They are very courteous and friendly! James is the very best! More

by kimvesta86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
May 27, 2021 -

Ken Ganley Westside Imports responded

Kim, Thank you for taking the time to review your recent experience with James and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Hyundai

May 22, 2021

The staff is always friendly and professional. The service was performed on time and completed in a timely manner. We have purchased multiple vehicles from this dealership and have always trusted thei More

by jparker43230
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage, Mikayla Collins
May 24, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! -Ganley Westside Imports

May 15, 2021

Excellent from start to finish. James in service was calm, professional and greeted me by name (!) when I picked up my car two days later. He explained that what I was experiencing with my smaller vehic More

by advocatedog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
Aug 26, 2022 -

Ken Ganley Westside Imports responded

Glad to hear James could help! If you need any future service needs let us know!

May 08, 2021

Everyone is courteous, friendly and professional. Matt kept me informed about the status of my car. I was waiting for my car. The waiting area was comfortable More

by cindy1957chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Ken Ganley Westside Imports responded

Cindy, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Matt and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

May 08, 2021

Great service! Matt O'Shea is very good at his job. It was a pleasure to talk to him. I will come back. Thank You. More

by aedom24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Matt and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

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