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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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August 19, 2021

I had car damage 500 miles from home the staff was amazing in helping me navigate my issues More

by Rodneyjeddy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Aug 20, 2021 -

Ken Ganley Westside Imports responded

Rodney, Thank you for taking the time to review your recent experience with our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Volkswagen

August 19, 2021

Mikayla was very prompt and professional. I did not have to wait for anything and was promptly notified to pick up the car upon completion of service. More

by rajeevrajaram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Collins
Aug 20, 2021 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Mikayla and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Hyundai

August 19, 2021

In and out quick for my 20k serviceNice job to the In and out quick for my 20k service Nice job to the service dept. The ladies in the appointment Dept also do a great job. More

by toddmeek1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Freiberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Welsh , Greg Kerro, Edwin Rivera, Cory Lane, Gabby Roberts, Jenna Graham
Aug 20, 2021 -

Ken Ganley Westside Imports responded

Todd, We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5 star experiences in the future! -Ganley Westside Volkswagen

July 17, 2021

I brought my Jetta in for a 5000 mile fluids top off with no appt and Mikayla got me taken care of very quickly. I truly appreciated the quick service and her attentiveness. She was very courteous. More

by dlawson1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Collins
Jul 21, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Mikayla and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Hyundai

July 14, 2021

Great service for a recall I had open on a used car I also purchased through Ganley. They got me in quickly and for the date I wanted, and were friendly and courteous! More

by ALG
Recommend Dealer
Yes
Employees Worked With
Can't remember names
Jul 15, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! - Ganley Westside Imports

July 11, 2021

I am always pleased with the service I receive and the professionalism when I deal with anyone at this dealership. The staff clearly works together to ensure their customers are always taken care of and More

by Stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Ken Ganley Westside Imports responded

Stacy, Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ganley Westside Imports

July 10, 2021

Greg and his team are wonderful completely take care of the Volkswagen vehicle needs I appreciate that and think that most Volkswagen owners would to. More

by Kcgcnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jul 13, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Greg and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Volkswagen

July 01, 2021

Service department is a rip off. Charged over $400 in labor just for brake pads and rotors. Will never go back. Funny thing, I overheard one of the service staff, word for word, tell another customer a More

by lorraineswanger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt O'Shea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Loesch
Nov 16, 2022 -

Ken Ganley Westside Imports responded

We are sorry you had a less than exceptional experience with our dealership. We strive to make ever customer visit a great experience.

July 01, 2021

I've been coming to Ganley Westside Hyundai for years, and always receive excellent quality service. My routine maintenance check was quick and reliable. I had to have my new phone paired with my Santa Fe More

by beryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Tobicash
Jul 05, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Brooke and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Hyundai

July 01, 2021

Matt O’Shea was very personable. Nice dude. Didn’t seem to bs at all. I don’t need to bring my car often, but I hope to work with him again next time. More

by HardeeQuinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review of Matt, and look forward to seeing you again during a future visit. -Ganley Westside Subaru

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