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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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October 09, 2021

Everyone is friendly and helpful. The showroom, waiting areas are immaculate. I've had nothing but good experiences...so far. More

by adrirn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Rivers
Oct 11, 2021 -

Ken Ganley Westside Imports responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 01, 2021

Great experience so far. They helped me with a blown fuse for my Outback. Plus, an oil change, tire rotation and car wash in less than an hour. Thanks. More

by kl
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

Always a great experience when I come in for service. The service dept at Volkswagen is great. More

by mpayerchin19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Welsh , Greg Kerro, Edwin Rivera, Cory Lane
Sep 29, 2021 -

Ken Ganley Westside Imports responded

Thank you for leaving this high star rating of our service department! We enjoy serving you and look forward to the next opportunity of working with you! -Ganley Westside Volkswagen

September 24, 2021

What a welcoming and professional place to get service done on your car. I never feel like they are trying to sell me additional services. I like that I can just drop in and get an oil change without an a More

by Franczak4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Oct 01, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to our service department! We are glad that you were able to rate your experience with us 5 stars. -Ganley Westside Subaru

September 13, 2021

We were wowed with the friendliness and efficiency of our service experience. They said about an hour for the express oil change/tire rotation, and they were right! They drive us to a restaurant so we cou More

by truffing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad (porter), Jenna Graham
Sep 13, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Imports

August 24, 2021

Been going there since the wife and I got new cars 2015 and 2016. The work is always done right and everybody there is very professional and great customer service More

by R&B 1516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Collins
Aug 27, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Imports

Aug 27, 2021 -

R&B 1516 responded

We do like getting savings coupons on your service it does help at this time

August 24, 2021

I had 5 questions about the operation of my Forester. All were answered and if I didn’t understand, the service person took the time to show me. More

by Hoffman8434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Collins
Aug 27, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Mikayla and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

August 22, 2021

I truly value the opportunity to provide feedback on all I truly value the opportunity to provide feedback on all businesses I patronize. I would like to thank Ganley Westside Subaru team for an excellent More

by Maxs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexis, Kapfhammer, Diego Dennison
Aug 27, 2021 -

Ken Ganley Westside Imports responded

Maxs, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Diego and Alexis and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

August 20, 2021

I’ve always been satisfied with my service at Ganley. Working with Matt was wonderful. I like the way he kept me informed. There was no pressure to do or not do any work on my car. He gave me all the fac More

by Shayrn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Ken Ganley Westside Imports responded

Sharyn, Thank you for bringing your Subaru in for service at Ganley Westside Imports. We are glad to hear that your experience with us was worth 5 stars! We appreciate you choosing Ganley as well as you taking the time to leave this kind review of Matt. We look forward to seeing you for your next routine maintenance! -Ganley Westside Subaru

August 20, 2021

Very friendly and polite. She took time to help me More

by cktink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Cairelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikayla Collins
Aug 20, 2021 -

Ken Ganley Westside Imports responded

Thank you for your feedback following your recent visit to Ganley Westside Imports! We are glad that our staff was able to provide a 5 star experience. -Ganley Westside Imports

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