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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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November 19, 2021

Thanks to Ray And the technicians, they were able to determine why my tires were losing air. More

by alicem20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Korfhage
Nov 19, 2021 -

Ken Ganley Westside Imports responded

Alice, Thank you for allowing us the opportunity to service your Subaru here at Ganley Westside Imports. We are so glad to hear you were treated well by Ray and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

November 17, 2021

Quickly identified and fixed my issue. In and out in about 2 hours, which wasn’t bad because of a well-stocked waiting room. More

by cici2365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Zwierlein
Nov 17, 2021 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5-star experiences in the future! -Ganley Westside Subaru

November 11, 2021

Professional service advisor. They kept us up to date on the status of the repair. They always take care of us. More

by Cuong N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Nov 14, 2021 -

Ken Ganley Westside Imports responded

Hi, we really appreciate your feedback! We look forward to your next visit! Take care!

November 01, 2021

Jenna was the service representative who helped me and she was a 12 on a scale of 1-10. In and out in under an hour and was smiling and pleasant every step of the way. More

by Scottmichaelfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 03, 2021 -

Ken Ganley Westside Imports responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Westside Volkswagen. If you're ever in need of more help, please let us know!

October 30, 2021

Jenna was kind and professional. The detailing on my car was great! I love having clean interior windows! More

by suegren
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 01, 2021 -

Ken Ganley Westside Imports responded

Hi Suegren, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2021

Fast and friendly service and knowledgeable sales staff. Always a pleasure stopping in when needed. More

by Bdandy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Oct 29, 2021 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5-star experiences in the future! -Ganley Westside Imports

October 26, 2021

They are kind of expensive but it’s okay when they do a good job and when there’s no one else who can fix the problem with the vehicle. They also have a excellent coffee machine in the waiting room, get yo More

by Finanbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Tobicash
Oct 28, 2021 -

Ken Ganley Westside Imports responded

Hello Finanbrian, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2021

Spot on with timely honest communications. I hope that the fix works to keep my car running. More

by sk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Zwierlein
Oct 18, 2021 -

Ken Ganley Westside Imports responded

Hi, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

October 16, 2021

Recently I noticed a small bit of trim was loose on my ‘22 Tucson, so I made appointment to have it looked at. After waiting (I was early for my appointment) I was informed that my car was ready. A little More

by cadguru2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Jalowiec
Oct 18, 2021 -

Ken Ganley Westside Imports responded

Hi, We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

October 13, 2021

I have never had any issues with service at this dealership since I purchased my vehicle. More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Kerro
Oct 18, 2021 -

Ken Ganley Westside Imports responded

Hi Gigi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ganley Westside Volkswagen. Until the next time we meet, take care!

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