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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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December 30, 2021

I was greeted as soon as I pulled in the garage. Within 2 minutes I was relaxing in the waiting area while they started on my car. The work was completed in 30 minutes and I was on my way. Great Job! More

by Pmueller540
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle. We know you have a choice when it comes to service stations and we are glad that our service staff was able to provide you with such an excellent experience. We look forward to working with you in the future! -Ganley Westside Imports

December 24, 2021

Great experience for my first time using service. They are very friendly, professional and explain everything. They go above and beyond with their customers. More

by artmare
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar who drove and picked me up from the mall, Jason Boismier
Dec 27, 2021 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ganley Westside Imports

December 16, 2021

Check in was quick and easy. Work was done quickly. Everything went well and everyone was very nice. More

by tpe2cats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Ken Ganley Westside Imports responded

We are so pleased that your service experience was top notch from start to finish! Please do not hesitate to reach out if you need anything in the future! -Ganley Westside Imports

Dec 18, 2021 -

Ken Ganley Westside Imports responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

December 13, 2021

Matt O’Shea detailed reason for visit on work order, arranged for ride home while car was assessed. Once mechanic checked car I received a call from Matt to explain work needed, cost and projected time More

by margaretp.mckenna58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Ken Ganley Westside Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Matt here at Ganley Westside Volkswagen! Thank you, and have a fantastic day!

December 11, 2021

Very good work and on time with the wait time. The last time was for upgrane on the system. More

by djkonst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Ken Ganley Westside Imports responded

Hello, thank you so much for your positive comments about Ganley Westside Volkswagen! We are always more than happy to assist you if anything else comes up. Have a great day!

December 11, 2021

The service needed was clearly explained, and all my questions were answered by Greg. I always appreciate the quality of the service given. More

by lindy7454
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Dec 13, 2021 -

Ken Ganley Westside Imports responded

Hello, thank you so much for your positive comments about Ganley Westside Volkswagen! We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

December 08, 2021

Ariella was very kind and helpful. I had a strange experience at this dealership the last time I came in for express care. They didn't put in the Adblue fluid I came in for, then wanted to charge me f More

by kristina2283
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
Dec 08, 2021 -

Ken Ganley Westside Imports responded

Kristina, Thank you so much for taking the time to rate your recent visit with Ariella. We appreciate the opportunity to work with you and look forward to the next opportunity to service your vehicle. -Ganley Westside Volkswagen

December 06, 2021

Jenna took care of everything and was very efficient and accommodating. She got us all the information we needed with various options in order to let us make an informed decision on repairs. Also, loved the More

by valeriejevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Dec 06, 2021 -

Ken Ganley Westside Imports responded

Valerie, Thank you for taking the time to review your recent experience with Jenna and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

December 03, 2021

My service writer is the Best…PERIOD. He is the best service writer you have. Do not let him leave. Pay him to stay if needed. Greg is, hands down, the BEST More

by DAVIDBRENNEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Imbrogno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Maxson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Kerro, Kyle Hogue
Dec 06, 2021 -

Ken Ganley Westside Imports responded

David, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Greg and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

November 25, 2021

This was my first visit for service on my new Subaru Forrester. It was quick, all employees were courteous and helpful. I will continue to bring my vehicle here for service. Thank you. More

by Dragonflysj711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Graham
Nov 26, 2021 -

Ken Ganley Westside Imports responded

Thank you for bringing your Forester to Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ganley Westside Subaru

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