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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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January 29, 2022

Service experience was Great! I was able to get the needed service on my vehicle and was amazed at how quickly it was completed. A special thanks to Ariella for keeping me updated during my visit. More

by getthatdone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
Jan 31, 2022 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Ariella and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

January 28, 2022

Everyone was very helpful and nice! A special thanks to Everyone was very helpful and nice! A special thanks to Jenna Graham for her explanation and help with the different service departments!! More

by drjohnberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Dell'Anno, Jenna Graham
Jan 28, 2022 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Jenna and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Subaru

January 20, 2022

I was in for scheduled maintenance and recall repair. The Service staff was friendly and efficient. More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Carnegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Boismier
Jan 21, 2022 -

Ken Ganley Westside Imports responded

Dave, Thank you for bringing your vehicle in for service at Ganley Westside Imports. We are glad to hear that your experience with us was worth 5 stars! We appreciate you choosing Ganley as well as you taking the time to leave this kind review. We look forward to seeing you for your next routine maintenance! -Ganley Westside Imports

January 14, 2022

We needed a new battery, and the service was completed far quicker than we expected. They are always so super to deal with. More

by ccmealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review, and look forward to seeing you again during a future visit. -Ganley Westside Imports

January 14, 2022

Dealership waiting area was spacious allowing room for social distancing. Greg was helpful and professional, keeping me updated on progress of service being provided More

by Londa.adkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Londa, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Greg and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

January 13, 2022

My car was there for an extended time but Jasmine and Greg both worked to make my experience as smooth as possible. More

by Katie S
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Kerro
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Katie, Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Jasmine and Greg and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Volkswagen

Jan 15, 2022 -

Ken Ganley Westside Imports responded

Hi Katie, we're happy you found our staff to be so supportive during your experience here at Ganley Westside Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2022

I had a great experience, the staff is friendly and helpful. On top of the great service I got a free car wash. Thank you More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Geraldi
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Paul, Thank you for taking the time to review your recent experience with our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Imports

Jan 15, 2022 -

Ken Ganley Westside Imports responded

Hi Paul, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ganley Westside Volkswagen

January 13, 2022

My 2012 Outback had a fuel smell after driving for a bit. Technician discovered a mouse nest on top of the gas tank and rubber hoses were being used for nest materials. Since the car was going to be in the More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August Zwierlein
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Randy, Thank you for bringing your Outback in for service at Ganley Westside Subaru. We are glad to hear that your experience with us was worth 5 stars! We appreciate you choosing Ganley as well as you taking the time to leave this kind review. We look forward to seeing you for your next routine maintenance! -Ganley Westside Subaru

Jan 15, 2022 -

Ken Ganley Westside Imports responded

Hi Randy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 12, 2022

Service done as promised and efficiently. The use of the loaner car was as promised More

by bigal15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review, and look forward to seeing you again during a future visit. -Ganley Westside Volkswagen

January 12, 2022

Always very efficient with my car service while I wait. Thank you so much for your nice work. More

by Kiefferc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jan 14, 2022 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for its service needs. We appreciate your loyalty, as well as the opportunity to assist you and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! -Ganley Westside Volkswagen

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