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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews
Call Service Center (440) 734-2000

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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May 10, 2023

Easy to schedule. Little longer wait than i was expecting. But overall great experience Friendly staff More

by Jerryl@pmmedical.net
Recommend Dealer
Yes
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May 11, 2023 -

Ken Ganley Westside Imports responded

Hi Jerry, We try to get our customers vehicles through as quickly as possible, but sometimes things don't always go the way we hope. Thank you so much for your business and we hope you will visit us again for your car needs. Thank you for your review!

May 09, 2023

Efficient and trustworthy I have said enough. The experience was better than average and as described. Amanda was the best! More

by BIRDSOFOHIO@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Dehart
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May 10, 2023 -

Ken Ganley Westside Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Volkswagen North Olmsted! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2023

Great service. Only downside was an appointment for an oil change was a month out. Should be able to get in quicker for an oil change. More

by tennispkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
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May 08, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2023 -

Ken Ganley Westside Imports responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 04, 2023

Went well The service was done well in a timely fashion. There was no problems More

by RONALDNOVAK2@GMAIL.COM
Recommend Dealer
Yes
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May 05, 2023 -

Ken Ganley Westside Imports responded

Ronald, Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ken Ganley Westside Imports

May 08, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 08, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 03, 2023

Quick service and very professional staff. Mike is very attentive to the customers and provides excellent service. More

by Walid Abu-Raad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel, Mike Proffitt
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May 05, 2023 -

Ken Ganley Westside Imports responded

Walid, Thank you for bringing your vehicle to Ken Ganley Westside Imports for its service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again. -Ken Ganley Hyundai North Olmsted

May 08, 2023 -

Ken Ganley Westside Imports responded

Hi Walid, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Hyundai North Olmsted! We hope to see you soon!

May 08, 2023 -

Ken Ganley Westside Imports responded

Hi Walid, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2023

They were helpful and answered my questions. They were friendly and not pushy. Friendly, and the salesman answered my question regarding getting a title. More

by LYNN.CSC5@GMAIL.COM
Recommend Dealer
Yes
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May 03, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 02, 2023

Amanda and the rest of the staff was polite, professional, and thorough. The experience was pleasant. More

by LEMONDROP2405@AOL.COM
Recommend Dealer
Yes
Employees Worked With
5
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May 03, 2023 -

Ken Ganley Westside Imports responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen North Olmsted. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 03, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 02, 2023

Was not made clear that some stuff is handled only by express and other stuff by the other group. This has resulted in multiple trips to the dealership for different items. More

by PL39@SBCGLOBAL.NET
Recommend Dealer
Yes
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May 03, 2023 -

Ken Ganley Westside Imports responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai North Olmsted did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 02, 2023

Had a flat tire needed. A replacement had coverage for Rota road hazard. It was replaced without any problem, and I was out of there in about 45 minutes very pleased with th More

by LYNN.SLK5@GMAIL.COM
Recommend Dealer
Yes
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May 04, 2023 -

Ken Ganley Westside Imports responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 09, 2023 -

Ken Ganley Westside Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 02, 2023

Just waiting for the parts to come in so y’all can fix my recall of roof molding that was recalled. Other than that everything was good. More

by Jason Engrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariella Cancel
Report | Print
May 04, 2023 -

Ken Ganley Westside Imports responded

Hi Jason, thank you for taking the time to let us know how we did. We hope you have a great day!

May 04, 2023 -

Jason Engrish responded

Thank you

May 09, 2023 -

Ken Ganley Westside Imports responded

Hi Jason, thank you for taking the time to let us know how we did. We hope you have a great day!

May 09, 2023 -

Jason Engrish responded

Your welcome.

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