Ken Ganley Westside Imports - Service Center

Friendly efficient stays in touch I like the text message to keep in contact Eta on service time is accurate message to keep in contact Eta on service time is accurate More

Fast, friendly, very timely service was completed in approximately an hour, and over all service was well delivered. approximately an hour, and over all service was well delivered. More

It was a minor inspection but everything went smoothly. Especially appreciated the service being completed on time, as I was waiting. Especially appreciated the service being completed on time, as I was waiting. More

I don’t recommend this dealership. The staff are often surly and they seem to be in a big upsell in service program. I feel like they are focused on service revenue per car metrics rat The staff are often surly and they seem to be in a big upsell in service program. I feel like they are focused on service revenue per car metrics rather than helping customers. On my last visit they recommended an engine air filter when I had just changed it a few weeks earlier. I don’t trust their recommendations. By contrast, I take my other car, a Honda to Ken Ganley Honda and they are friendly, prompt and efficient. Ganley Westside VW would be wise to do some mystery shopping at Ganley Honda. Night and day. More

Great service department! Friendly faces and service was completed in a timely matter. Makes a normally time consuming errand easy. Friendly faces and service was completed in a timely matter. Makes a normally time consuming errand easy. More

Always treated nice. And most everytime my car is ready close to the time frame given to me when I drop it off. And most everytime my car is ready close to the time frame given to me when I drop it off. More

I have brought all 4 of my Legacies to Ganley for service and have never been dissatisfied with the service. Always very professional. and have never been dissatisfied with the service. Always very professional. More

Courteous and informative representative. Waiting time was excessive close to 2 hours. To be fair I was told about the time the service would take and I accepted because I was already there a Waiting time was excessive close to 2 hours. To be fair I was told about the time the service would take and I accepted because I was already there and didn't want to wait weeks for another service appointment. More

Always great service. I actually felt Dylan and the sales team were working hard to help me get to the price and in the car I wanted/needed. I actually felt Dylan and the sales team were working hard to help me get to the price and in the car I wanted/needed. More

Very efficient and pleasant to work with. I liked the text contact for additional services needed. I liked the text contact for additional services needed. More