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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,007 Reviews

1,007 Reviews of Ken Ganley Westside Imports - Service Center

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November 17, 2024

Got appointment on the date that I requested. Service was done in just an hour More

by RELO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 16, 2024

Service was fine. People were respectful to customers. Don't like having to pay a 2% fee to use tap and pay..... More

by MICHAEL9569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Viccarone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 15, 2024

I asked to speak with the Service Manager about a concern that I had regarding my vehicle and never received a call back. This is the second time I had a concern that I wanted to speak to the service manager More

by SHAWNTE.HAGWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Hello Shawnte, We tried to reach out to you multiple times without success. We would love the opportunity to assist you. You may give Mark Rosko our Subaru Service Director a call at 440-734-2000 and he will be happy to assist you.

November 15, 2024

they were very courteous and upfront with me on what would be done and what needed attention. the only thing i would change is drying the car after the car wash lol More

by billymitch14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Husein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 15, 2024

Condescending, Dishonest, rude, Made me sit for my vehicle for an unreasonable amount of time. More

by DDADICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schreiber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Please give our service manager Mark Rosko a call to discuss further. Thank you

November 15, 2024

Their service team was very helpful, and commited to assisting with my car's oil leak. I am very happy with the results. More

by KIMFIGUEROA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 14, 2024

My oil change needed to be an oil consumption test. Nik also applied the coupon that I missed. We’ve owned 11 Subarus since 1997. So we’re longtime customers. This is one of my best customer service e More

by LOVELYTROUTSTREAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Mattson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 14, 2024

Convenient, timely, friendly, thank you for the convenient, timely, and friendly service! Very Much appreciated. More

by kenny9210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 14, 2024

I was greeted well and treated with respect. I felt that the service was of quality and effective. More

by JRYANKENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Boulanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 14, 2024

Always efficient & courteous. Customer service tech explains what mechanics recommended, what services/maintenance is recommended. She also explained which recommended services sh More

by KHELL401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

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