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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,005 Reviews

1,005 Reviews of Ken Ganley Westside Imports - Service Center

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November 22, 2024

Excellent service . Kind staff. Fixed issue in a timely fashion. Polite and friendly and knowledgeable staff. More

by VICARIOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Marie Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 22, 2024

The service is quick, efficient, and professional. This is where all my service is done. More

by DAVE.GILRONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 22, 2024

The measurements of my brake pads and tire tread indicated that 1 brake pad got larger and some of the tires increased in tread from ny last appointment in May. When I called back and spoke to Matt More

by BROWN2569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt O'Shea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Mattson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

We're sorry you did not have a great experience with us. We strive to give every customer a good experience when they visit us. We would love to discuss further with you if you have time. Please call Mark Rosko, our service manager at 44-734-2000. Thank you

November 22, 2024

Very friendly and pleasant. Had a good vibe as soon as I went in the service area. More

by SHELEITHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 22, 2024

Excellent staff and service. I would definitely recommend Ken Ganley Subaru for your next car purchase and service. More

by SSCHULZE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maron Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Marie Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 21, 2024

My recent service appointment was completed professionally and on time. The waiting area is definitely above average and I was able to complete work using Ganley wifi as well as have a great cu More

by KAREN.MCKELVEY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 21, 2024

It is a pleasant place to buy a car. The salesman and the rest of the staffs have been really professional and helpful. Thanks for everything More

by HOUSSAINMISHKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reese Van Keuren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Boulanger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Dickens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yasser Deif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 21, 2024

The service was very efficient, and I was kept informed of the progress. I would definitely recommend Ken Ganley Subaru for service. More

by RICHBUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Mattson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 20, 2024

Guy behind desk waw very helpful and kind. Service was great. Waiting room is not very nice or clean. More

by EDWARDJKENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Hello Edward, That is unusual that it was not clean. We take pride in keeping both our showroom and service waiting area tidy and clean. If you see something that needs our attention, please bring it to our attention while you are here and we will fix it immediately. Thank you for your review.

November 20, 2024

Very good service department. They really treat you like they are happy to help, most places these days act like they're doing you a favor. More

by kenrgee1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Boulanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reanna Chenevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

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